Unit 1

Getting Started

• Introduction
• 1.1 Using Keyboard Shortcuts – Theory
• 1.1 Using Keyboard Shortcuts – Practical
• 1.2 View Property Brochure From Quick Launch – Theory
• 1.2 View Property Brochure From Quick Launch – Practical
• 1.3 Managing Quick Links on the Quick Launch Menu – Theory
• 1.3 Managing Quick Links on the Quick Launch Menu – Practical
• 1.4 Add Tiles and Pages to the Dashboard – Theory
• 1.4 Add Tiles and Pages to the Dashboard – Practical
• 1.5 Using Page Composer to Customize the User Interface – Theory
• 1.5 Using Page Composer to Customize the User Interface – Practical
• 1.6 Using the Performance Meter to Troubleshoot the Opera Cloud Servers, Browser, and the Network – Theory
• 1.6 Using the Performance Meter to Troubleshoot the Opera Cloud Servers, Browser, and the Network – Practical

Unit 2

Client Relations

• 2.1 Create a Guest Profile – Theory
• 2.1 Create a Guest Profile – Practical
• 2.2 Using Profile Lookup From External Systems – Theory
• 2.3 Add an Alternate or Incognito Profile Name – Theory
• 2.3 Add an Alternate or Incognito Profile Name – Practical
• 2.4 Adding Notes to a Profile – Theory
• 2.4 Adding Notes to a Profile – Practical

Unit 3

Bookings

• 3.1 Create a Reservation – Theory
• 3.2 Create a Reservation Using the Room Diary – Theory
• 3.3 View Availability for Blocks Using Group Rooms Control – Theory
• 3.4 Cancel a Reservation – Theory
• 3.4 Cancel a Reservation – Practical
• 3.5 Cancel Multiple Reservations – Theory
• 3.5 Cancel Multiple Reservations – Practical
• 3.6 Post a Credit Card Deposit to a Reservations – Theory
• 3.6 Post a Credit Card Deposit to a Reservations – Practical
• 3.7 Merge Reservations – Theory
• 3.7 Merge Reservations – Practical
• 3.8 Create Block Reservations Using the Rooming List – Theory
• 3.8 Create Block Reservations Using the Rooming List – Practical
• 3.9 Create a Block and View Room Allocation – Theory
• 3.9 Create a Block and View Room Allocation – Practical

Unit 4

Front Desk

• 4.1 Creating a Walk in Reservation – Theory
• 4.2 Find Reservations With Opt-in Guest Notifications – Theory
• 4.3 Opt-in Guest Notifications – Theory
• 4.4 Check In an Arrival Reservation – Theory
• 4.4 Check In an Arrival Reservation – Practical
• 4.5 Reverse Check in Reservations – Theory
• 4.6 Advance Check in Reservations With an ETR – Theory
• 4.6 Advance Check in Reservations With an ETR – Practical
• 4.7 Reverse Advance Check in Reservations – Theory
• 4.7 Reverse Advance Check in Reservations – Practical
• 4.8 Add a Reservation to the Queue – Theory
• 4.8 Add a Reservation to the Queue – Practical
• 4.9 Generating Registration Cards for Arrival Reservations – Theory
• 4.9 Generating Registration Cards for Arrival Reservations – Practical
• 4.10 Create an Electronic Registration Card for the Guest to Sign On a Tablet – Theory
• 4.11 Advance Check In Multiple (Mass) Reservations – Theory
• 4.11 Advance Check In Multiple (Mass) Reservations – Practical
• 4.12 Creating a Room Key – Theory
• 4.13 Check Out a Reservation – Theory
• 4.13 Check Out a Reservation – Practical
• 4.14 Using Quick Check Out – Theory
• 4.15 Change Rooms for an in House Reservation – Theory
• 4.15 Change Rooms for an in House Reservation – Practical
• 4.16 Using Batch Room Assignment – Theory
• 4.16 Using Batch Room Assignment – Practical
• 4.17 Swapping or Shifting Assigned Rooms – Theory

Unit 5

Housekeeping & Room Management

• 5.1 Assigning Room Conditions – Theory
• 5.1 Assigning Room Conditions – Practical
• 5.2 Using the Housekeeping Board – Theory
• 5.2 Using the Housekeeping Board – Practical
• 5.3 Auto-Generate and Manually Create a Task Sheet – Theory
• 5.3 Auto-Generate and Manually Create a Task Sheet – Practical
• 5.4 Using the Task Sheet Companion – Theory
• 5.5 Create and Resolve a Room Maintenance Task – Theory
• 5.5 Create and Resolve a Room Maintenance Task – Practical

Unit 6

Rates & Inventory

• 6.1 Manage Rate Restrictions – Theory
• 6.1 Manage Rate Restrictions – Practical
• 6.2 View Property Availability and Configure Sell Limits – Theory
• 6.2 View Property Availability and Configure Sell Limits – Practical

Unit 7

Financial Operations

• 7.1 Post Charges to a Reservation Using Post It – Theory
• 7.1 Post Charges to a Reservation Using Post It – Practical
• 7.2 Apply a Refund to a Credit Card for a Reservation – Theory
• 7.3 Manage Reservation Billing – Theory
• 7.3 Manage Reservation Billing – Practical

Unit 8

Reporting

• 8.1 Generate Reports – Theory
• 8.1 Generate Reports – Practical
• 8.2 Create and Manage Scheduled Reports – Theory
• 8.2 Create and Manage Scheduled Reports – Practical

Unit 9

Advanced Hotel Operations & CRM Essentials

• 9.1 Using Track It – Theory
• 9.1 Using Track It – Practical
• 9.2 Customer Relationship Management (CRM) – Theory
• 9.2 Customer Relationship Management (CRM) – Practical
• 9.3 Night Audit & End-Of-Day Procedures – Theory
• 9.3 Night Audit & End-Of-Day Procedures – Practical
• 9.4 Handling No-Shows & Cancellations – Theory
• 9.4 Handling No-Shows & Cancellations – Practical
• 9.5 Upselling & Room Upgrade Handling – Theory
• 9.5 Upselling & Room Upgrade Handling – Practical

Course Summary