Oracle Opera Cloud PMS Professional Diploma – Complete Hotel Management Training
4.7( 3 REVIEWS )
151 STUDENTS
- Original price was: £499.00.£349.00Current price is: £349.00.
- 1 year
- Awarded By "CPD"
- 21Guided Learning Hours (GLH)
- Course Material
- 09 Number of Modules
- Mock Exam Included
- Final Exam Included
- Self-study Online
Course Overview
Acquire practical skills with Opera Cloud training for Hospitality Management
The Hospitality Management industry has become one of the leading industries in the world, with high employment demand across Europe, the UK, the Middle East, Asia and North America.
Oracle Opera Cloud PMS is the world’s most used PMS today. Employers across the US, UK, France, Germany, Italy, China, Japan, the UAE and Saudi Arabia look for Opera PMS skills. Opera PMS training is trusted by the world’s largest hotel chains, such as Accor (standardised Opera PMS across all their properties in about 110 countries), Marriott International, Hyatt, BWH Hotel Group, IGH and Hilton. Learning the systems used by these companies improves your employability all over the world.
You will learn through real hospitality scenarios, helping you understand how systems are used in actual hotel environments, from reservations and front desk operations to housekeeping coordination, billing, payments, CRM, reporting, and how these functions work together seamlessly.
This OPERA PMS course has no formal educational or experience entry requirements, making it accessible to all learners. It is fully online and self-paced, allowing you to study at your convenience. Most learners finish the course in 4 to 6 months, while enjoying 12 months of access for greater flexibility. You will also benefit from hands on experience and three months of free software access.
Opera Cloud PMS is widely recognised in the hotel management industry. It’s required for roles such as, Front Desk agent, reservations executive, night auditor, hotel administrator and front office assistant.
After completing this course, you can take a Diploma in Hotel and Hospitality Management and progress to a Bachelor’s Degree in Hospitality, Travel, and Tourism Management or choose a different pathway as mentioned in the academic progression section.
For any further clarifications, please contact us on,
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12 Month Access
Our online learning portal is available anytime, with 12 months of unlimited access.
Learner-Friendly Learning Materials
Access a wide range of course materials to make learning easier.
Flexible Online Learning
Courses designed to fit around work and personal commitments.
Call Us Anytime
Our Customer Service Support Team is always ready to help, from registration to graduation.
Hands On Software Experience
Three months free software access included with your course.
Clear Progression Path
A stepping stone to progress confidently in the hotel and leisure industry.
Interest-free instalment plan
Take advantage of interest-free instalment plans, making it easier to get started right away.
Boost Hospitality Employability
Gain recognised OPERA PMS knowledge valued by employers.
Structured OPERA PMS Learning
A clear and structured course pathway that supports learning at every stage.
What Will I Learn?
To learn how each department connects to create a smooth and efficient guest experience.
To handle reservations, room assignments, check-ins & check-outs, CRM and reporting with confidence.
To learn how to minimise errors, keep teams aligned & respond effectively to guest requests using the system.
To ensure seamless communication between departments and contribute to a well-organised hotel operation.
Key Features
High quality e-learning study materials.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
Flexible Payment Plans to Suit Your Budget
Are you worried about the cost? Do not be! Select the payment plan that best fits your needs and begin your online learning journey now.
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Support
From the moment you begin this course, you’ll have access to the guidance and encouragement you need to succeed. Our dedicated tutors will walk alongside you, helping you understand the material, giving constructive feedback, and celebrating your progress as you grow in confidence.
| Learning Outcomes |
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| Who is the Course For? | OPERA Cloud PMS – Your ticket to hotel operations
The OPERA Cloud Property Management System (PMS) gives you hands-on knowledge of a system used by leading hotels worldwide, from check-in to check-out, reservations to billing, housekeeping coordination to reporting, this course covers every aspect of day-to-day hotel management. This course is ideal for anyone looking to start or progress in hospitality roles such as:
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| Entry Requirements |
Wondering if you qualify? Contact us today. |
| Certification | Once you successfully complete this course, you’ll be awarded the Diploma in Cloud Property Management System (PMS) by CPD. |
| Average Completion Timeframe |
T&C apply |
| Method of Assessment | You will be assessed at the end of this course through a final examination designed to evaluate your overall knowledge and understanding.
For more information about the assessment process or specific requirements, please click the ‘Enquire Now’ button below to connect with our team. |
| Academic Progression | Your Next Step in Hotel Operations Management
The OPERA Cloud Property Management System (PMS) provides a structured and in-depth exploration of hotel operations, equipping learners with the technical knowledge, analytical skills, and operational expertise required in contemporary hospitality environments. Potential Progression Pathways: Step 1: Diploma in Hotel and Hospitality Management Step 2: Bachelor’s Degree in Hospitality, Travel, and Tourism Management Step 3: Master of International Hospitality and Tourism Management |
| Career Progression | Begin Your Career Path in Hospitality with OPERA Cloud PMS
With the OPERA Cloud PMS course opens doors to various customer‑service and operational roles in hotels, from entry‑level to supervisory level. Depending on your background and interest, OPERA PMS prepares you for roles such as those below, along with their average salaries (Source: UK Glassdoor).
* Salaries depend heavily on experience, hotel type (budget, boutique, luxury), location (city vs rural), and additional benefits like shifts, overtime, or accommodation. Completing OPERA PMS with working experience under your belt positions you well, whether you aim to climb the ladder in hotels or diversify into broader hospitality and tourism sectors. |
South London College
Take Charge of Your Future with South London College
At South London College, we believe in the transformative power of education and lifelong learning. As a respected name in UK online learning, our mission is to help you reach your personal and professional goals. We offer high-quality study materials and dedicated support every step of the way, ensuring your learning experience is rewarding and effective. Our focus is on empowering you to gain new skills, strengthen your knowledge, and stay ahead in your career. We’re here to help you succeed and excited to be part of your journey forward.
Awarding Organisation
Professional training programs with CPD accreditation are perceived as having a high level of quality and credibility. An accredited CPD course demonstrates that the program meets industry expectations, offers meaningful learning, and supports skill and knowledge development. CPD accreditation ensures that the course content, delivery, and outcomes are carefully evaluated, giving participants confidence that the training is current, relevant, and aligned with professional best practices.
Course Curriculum
Unit 1
Getting Started
- Navigate Opera Cloud using keyboard shortcuts, quick launch tools, and dashboards.
- Customise the user interface and identify basic performance issues.
Unit 2
Client Relations
- Create and manage guest profiles, including alternate and incognito records.
- Maintain accurate guest information using notes and external profile lookups.
Unit 3
Bookings
- Create, amend, merge, and cancel reservations and blocks.
- Manage availability, deposits, and room allocations effectively.
Unit 4
Front Desk
- Manage front desk operations including check-in, room assignment, and check-out.
- Perform advanced front desk tasks such as mass check-ins, room changes, and guest notifications.
Unit 5
Housekeeping & Room Management
- Manage room status, housekeeping boards, and task sheets.
- Create and resolve housekeeping and maintenance tasks.
Unit 6
Rates & Inventory
- Manage rate restrictions and sell limits.
- Monitor and adjust property availability and inventory.
Unit 7
Financial Operations
- Post charges, apply refunds, and manage reservation billing.
- Maintain accurate financial records within Opera Cloud.
Unit 8
Reporting
- Generate operational and management reports.
- Create and manage scheduled reports.
Unit 9
Advanced Hotel Operations & CRM Essentials
- Apply advanced operational tools including CRM, Track It, and night audit procedures.
- Manage no-shows, cancellations, upselling, and room upgrades.
Course Summary
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FAQ's
This is a comprehensive training on OPERA Cloud PMS, the industry-standard property management software used by hotels and hospitality providers worldwide. You’ll gain practical skills in reservations, front-desk operations, room management, billing, reporting, and guest services, preparing you for a professional role in hotel and hospitality operations.
The course is suitable for anyone looking to start a career in the hospitality industry, as well as current hotel staff who want to improve their technical and operational skills. It is ideal for front desk agents, reservations coordinators, housekeeping supervisors, and hospitality operations professionals.
You’ll receive guidance from experienced tutors, along with full online learner support. This includes one-to-one mentoring, ongoing assignment guidance, and access to course materials and resources 24/7.
You will manage check-ins and check-outs, registration cards and room keys, room changes and assignments, task sheets and maintenance, rates, billing, reports, CRM, and night audit.
Completing the course equips you to handle operational roles in hotels and resorts, such as front desk management, reservations coordination, housekeeping supervision, and hospitality operations. Many learners progress to diplomas or degrees in hotel and hospitality management, opening doors to supervisory or managerial positions.
You can register directly through South London College. Our admissions team will assist with start dates, entry requirements, and support options.
Yes. Upon successful completion, you’ll receive a certificate confirming your practical and technical competency in OPERA Cloud PMS, recognised by the hospitality industry.
You will need a computer or laptop with internet access. All necessary learning materials, tutorials, and guides are provided online.
Yes. You retain access to the course materials for 12 months after registration, allowing you to revisit modules and practice system operations.
Yes. Alongside OPERA Cloud PMS features, you build transferable skills such as system navigation, accurate data entry, customer service communication, problem-solving, reservations coordination, and reporting awareness that apply across many hotel and front-desk systems.
Common drivers include cloud standardisation, centralised operations, reduced on-premises infrastructure, and ongoing platform updates and innovation.
Property Management Systems are the backbone of modern hospitality operations. Learning OPERA PMS helps you understand how real businesses manage guests, data, and daily operations efficiently.
Yes. PMS experience is highly valued across hotels, resorts, serviced apartments, and other customer-focused industries where system knowledge and operational accuracy matter.
Not at all. The skills you gain are transferable to many industries that use booking systems, customer databases, scheduling tools, and operational software.
OPERA teaches you system navigation, data handling, reporting, customer management, and problem-solving skills that are useful in various sectors, including travel, healthcare, retail, aviation, and corporate services.
You’ll develop digital literacy, attention to detail, customer service skills, data accuracy, communication, multitasking, and system-based problem-solving.
Yes. As businesses move toward automation and digital operations, employees who can confidently work with management systems are increasingly valuable.
OPERA PMS is widely recognised in hospitality, making it a strong addition to your CV and a great starting point for system-based roles.
Yes. Many administrative and operations roles use similar systems for scheduling, records, billing, and reporting, making PMS skills highly relevant.
Absolutely. PMS knowledge supports decision-making, reporting, performance tracking, and operational oversight, all key responsibilities in leadership roles.
Yes. OPERA PMS is commonly taught at a beginner level, making it accessible even if you have no prior system or hospitality experience.
Yes. Employers increasingly look for candidates who are comfortable with digital systems and operational platforms rather than manual processes.
Yes. PMS experience can help you move from entry-level roles into supervisory, coordination, or operations positions over time.
Yes. PMS systems are used globally, so the skills you gain are relevant across different countries and hospitality markets.
Yes. Understanding operational systems provides a strong foundation for further studies in hospitality management, business operations, IT systems, or digital management.
They require less training, understand real-world workflows, and can adapt quickly to system-driven environments.
Yes. OPERA Cloud is web-based, allowing staff to access the system from anywhere with an internet connection.
Industry-Relevant Skills
Everything I learned in this course is what hotels actually use day to day. It really prepared me for real work in hospitality.
Perfect for Beginners
I had no prior experience in hotel management, but this course guided me step by step. I learned how to use OPERA PMS from scratch.
Easy to Follow and Practical
The course was straightforward and easy to follow. I now feel confident managing reservations and front desk tasks in a real hotel.