• Access Duration: 1 Year
• Awarded by: NCFE
• Qualification Level: Level 2
• Qualification Number: 601/6267/3
• Guided Learning Hours (GLH): 360
• Total Qualification Time (TQT): 540

• Understand the significance of satisfying customer needs in travel and tourism businesses.
• Provide excellent customer service in a variety of travel and tourism situations.
• Understand the structure of the UK’s travel and tourism industry.
• Identify what drives the growth of the UK travel and tourism industry.
• Find out where in the world the UK tourists are most likely to visit.
• Learn about the types of marketing activities for travel and tourism groups.
• Explain how package holidays are developed and sold for each type of customer.

For anyone wanting to get into the exciting world of travel, the NCFE Level 2 Extended Certificate in Travel and Tourism is the one to go for. This Level 2 qualification will help you develop the knowledge and skills you need to stand out, whether you’re leaving school, returning to school as an adult or looking to change careers.

This course is ideal for:

• Aspiring travel agents and consultants
• Future airline customer service staff
• Those seeking employment as holiday representatives
• School leavers (16–18) beginning a travel and tourism study programme
• Adult learners entering the travel industry for the first time
• Career changers needing a recognised travel qualification
• Individuals aiming to progress to Level 3 travel courses

• You must be aged 16 or over.
• You need to have a good standard of English and Maths.

• This course can be completed through two flexible study options to suit your lifestyle:
  • Standard Course Plan (4 months) – ideal for learners balancing other commitments.
  • Fast Track Option (2 months) – perfect for those who can dedicate intensive study time.
• Most learners complete within their chosen timeframe, though some may finish earlier depending on personal circumstances and available study time. We accommodate your pace with unlimited support for 12 months. This Level 2 Certificate requires approximately 360 guided learning hours.

T&C apply

Portfolio of Evidence: You will compile a portfolio of work demonstrating that you have met all the learning outcomes. Evidence can be in the form of written reports, presentations, witness statements, professional discussions, and audio and video recordings.

Skill-based assessments: Practical outcomes are assessed through direct observation, role plays and reflective accounts in real-life travel and tourism situations.

No Formal Exams: There are no written exams.

This qualification provides a great stepping stone to further education and career development in the travel and tourism business. Having completed this course you can progress to apprenticeships or college and onto higher level travel and tourism qualifications. You will learn the knowledge and practical skills you require to construct a successful career in this fast-paced field.

Next Steps for a Possible Academic Progression Pathway

• Step 1: NCFE Level 3 Introductory Certificate in Travel and Tourism
• Step 2: NCFE Level 3 Diploma in Travel and Tourism
• Step 3: NCFE Level 3 Extended Diploma in Travel and Tourism
• Step 4: Foundation Degree (FdA/FdSc) in Travel and Tourism Management
• Step 5: Bachelor’s Degree (BA/BSc) in Tourism

Alternative Pathways 

• NCFE Level 2 Certificate in Introduction to Cabin Crew
• Specialist CPD courses in customer service, digital marketing for travel, or sustainable tourism
• Apprenticeships in travel services or aviation operations

The skills you develop on the NCFE Level 2 Extended Certificate in Travel and Tourism are what employers are looking for and will help you get jobs at all levels, from entry-level through to supervisory roles.

Below are some of the career opportunities you could pursue, listed with the latest UK salary data sourced exclusively from Glassdoor UK:

• Travel Agency Manager – £28,000
• Senior Travel Consultant – £24,000
• Tourism Officer – £23,000
• Airport Customer Service Agent – £22,000
• Travel Agent – £21,000
• Holiday Representative – £20,000
• Tour Guide – £19,000

This qualification is regulated by Ofqual, the UK government’s Office for Qualifications and Examinations Regulation. Ofqual regulation ensures that the qualification meets national standards for quality, consistency, and fairness. It means the course content, assessment methods, and learning outcomes are carefully monitored, giving learners confidence that the qualification is credible, well recognised, and supports progression to further study or employment in the UK.

RQF

In England and Northern Ireland, regulated qualifications are classified by level and size using the Regulated Qualifications Framework (RQF). It helps learners, employers, and education providers understand and compare qualifications. Entry Level is divided into Entry Levels 1, 2 and 3. The framework consists of nine levels from Entry Level to Level 8. Size indicates the amount of learning required to achieve the qualification, and level indicates the complexity and demand of the learning. To be regulated, a qualification must meet the relevant regulatory requirements and be awarded by a recognised awarding organisation.