• Access Duration:  1 Year
• Awarded by: NCFE 
• Qualification Level:  Level 2
• Qualification Number: 601/6268/5
• Guided Learning Hours (GLH): 480
• Total Qualification Time (TQT): 720

• Identify the importance of meeting customer needs.
• Provide customer service in travel and tourism scenarios.
• Identify careers in the travel and tourism industry in the UK.
• Understand how package vacations are developed and marketed.
• Understand the UK’s travel and tourism industry structure.
• Discover the factors that have influenced the development of the UK’s tourism and travel sector.

The NCFE Level 2 Diploma in Travel and Tourism is for anyone who wants to know more about this exciting area of work, whether they want to start working straight away or progress into further education opportunities.

This course is ideal for:

• School leavers aged 16-18 undertaking a full-time study programme.
• Adult learners seeking a career change
• Those who wish to pursue roles in travel agencies, tour operators, airlines, airports, or visitor attractions.
• Individuals looking to develop transferable employability and customer service skills.
• Learners aiming to progress to Level 3 qualifications and beyond in travel and tourism.
• Individuals with a general interest/passion for travel and tourism.

• Open to pre-16 learners, 16–18-year-olds, and adult learners.
• Learners may find it helpful if they’ve already achieved a Level 1 qualification.

• This course can be completed through two flexible study options to suit your lifestyle:
  • Standard Course Plan (9 months) – ideal for learners balancing other commitments.
  • Fast Track Option (4 months) – perfect for those who can dedicate intensive study time.
• Most learners complete within their chosen timeframe, though some may finish earlier depending on personal circumstances and available study time. We accommodate your pace with unlimited support for 12 months. This Level 2 Certificate requires approximately 480 guided learning hours.

T&C apply

Internal Assessment: South London College grades all the assessments internally.

Portfolio of Evidence: You will need to assemble a portfolio to show that you have achieved the learning objectives. Evidence can be in the form of witness statements, worksheets, assignments, professional discussion records, peer reviews, and more.

Grading: Units are graded as ‘Not Yet Achieved’, ‘Pass’, ‘Merit’ or ‘Distinction’. The final qualification grade is one of: Not Yet Achieved, Pass, Merit, Distinction, or Distinction*.

The NCFE Level 2 Diploma in Travel and Tourism is a good foundation for further study. Here is a clear step-by-step plan on how to progress through your qualifications, all the way to higher education.

Next Steps for a Possible Academic Progression Pathway

• Step 1: NCFE Level 3 Diploma in Travel and Tourism
• Step 2: NCFE Level 3 Extended Diploma in Travel and Tourism
• Step 3: Foundation Degree in Science in Tourism, Hospitality & Tourism Management
• Step 4: Bachelor’s Degree in International Tourism & Hospitality Management (Top-up)

Alternative Pathways

• NCFE Level 3 qualifications with an aviation specialism — available at Certificate, Introductory Diploma, Diploma, or Extended Diploma level, such as the Level 3 Extended Diploma in Travel and Tourism: Aviation.
• Specialist Level 2 qualifications, including the NCFE Level 2 Award for Resort Representatives or the Level 2 Certificate in Introduction to Cabin Crew.
• CPD short courses in areas like digital marketing for travel, reservation systems, or sustainable tourism.

This qualification gives you a good basis for further study and can help you achieve higher-level travel and tourism qualifications. After completing this course, you can progress into a range of roles within the travel and tourism industry and, with further experience and skills, advance to more senior positions.

Here are some career opportunities you could pursue, along with approximate UK salaries sourced from Glassdoor UK:

• Travel Agency Manager – £27,000
• Cabin Crew – £22,000
• Travel Consultant – £21,000
• Tour Guide – £20,000
• Hotel Receptionist – £20,000
• Airport Check-in Agent – £20,000

This qualification is regulated by Ofqual, the UK government’s Office for Qualifications and Examinations Regulation. Ofqual regulation ensures that the qualification meets national standards for quality, consistency, and fairness. It means the course content, assessment methods, and learning outcomes are carefully monitored, giving learners confidence that the qualification is credible, well recognised, and supports progression to further study or employment in the UK.

RQF

In England and Northern Ireland, regulated qualifications are classified by level and size using the Regulated Qualifications Framework (RQF). It helps learners, employers, and education providers understand and compare qualifications. Entry Level is divided into Entry Levels 1, 2 and 3. The framework consists of nine levels from Entry Level to Level 8. Size indicates the amount of learning required to achieve the qualification, and level indicates the complexity and demand of the learning. To be regulated, a qualification must meet the relevant regulatory requirements and be awarded by a recognised awarding organisation.