Refund Policy

Classroom Course (In house course)

By completing your registration for a course and making a payment of full or installment fee, you agree to the following Terms and Conditions:

You have the right to cancel your booking at any time at the following terms:

1.1 Any courses canceled after registration – an admin fee of 25% of the course price applies (which will not be refunded), the remaining deposit will be refunded. You need to request the course cancellation 5 working days before the course starting date.

1.2 You are not eligible for any refund if you made a request for course cancellation less than 5 working days before the course starting date.

1.3 South London College reserves the right to cancel a course if the number of delegates have not reached the minimum required to run the course effectively. The company also reserves the right to cancel in the event of an unforeseen circumstance which disables a safe training environment. In the event of a cancellation, South London College will either arrange for an alternative course date or offer a full refund of the fee paid.

Online Courses (Distance Learning)

Under this refund policy and under the guidance of the Consumer Contracts Regulations 2013, you may cancel your purchase of the course within the period of 14 calendar days (cancellation period) from the date on which the contract of purchase is concluded. Please note that the right to cancel will not apply after we issued your login detail for the online study platform before receive your cancellation request to us.

If you choose to cancel within this period you will receive a refund of the price within 30 working days if you are eligible for refunds.

Note: 10% of the course fee will be retained as an administration fee. This fee will not be refunded at any given time.

If we posted any study material to you, you should return them to us before the refund.

Please allow up to 2 working days to receive your online training details (Login details).
Once a course has been redeemed, we cannot grant a refund. All refund requests can be sent to info@southlondoncollege.org or posted to: South London College Ltd, 52 Grosvenor Gardens, London, SW1W 0AU, United Kingdom

Course Postpone

Classroom Courses (In-house courses);

If you need to postpone your course, you need to make a request 5 working days before the course starting date, and it does not cost you. You are not able to make a request for course postpone less than 5 working days before the course starting date.

Refund Procedure

1. All refund requests should be sent to info@southlondoncollege.org

2. Once you submit the refund request, our team will evaluate the request and respond in writing within 3 working days from the submission of the request. If you are eligible for the refund, the refund is deemed to be approved and starts processing. In the event of rejection of the refund, our team will inform you in writing of the reasons for non-eligibility.

3. Any approved refund will take up to 30 working days to process.