Refund & Cancellation Policy 

Online Courses (Distance Learning) 

We want you to feel confident when enrolling in an online course. This policy explains when you can cancel your course, when you may be eligible for a refund, and how to submit a request. 

Nothing in this policy affects your rights under UK consumer law. 

1. 14-Day Cancellation Period 

Under the Consumer Contracts Regulations 2013, you normally have the right to cancel your online course purchase within 14 calendar days of entering into the contract. 

To cancel your course, you must contact us in writing within this 14-day period. 

2. Starting Your Course Within 14 Days 

We usually provide access to online courses shortly after enrolment. 

If you decide to start your course during the 14-day cancellation period and access the digital course content, you acknowledge that your right to cancel may end once you begin using the content. 

This means that once you have started accessing your course materials, you may no longer qualify for a refund. This is subject to your rights under UK consumer law. 

3. Are You Eligible for a Refund? 

You may be eligible for a refund if: 

• You request cancellation within the 14-day cancellation period. 
• You have not accessed or started using the digital course content. 
• You return any physical study materials provided to you, where required. 

Every refund request will be reviewed individually. Refund decisions are subject to our Refund Policy and your rights under UK consumer law. 

4. Course Access 

You should normally receive access to your online course shortly after enrolling. 

Where manual processing is needed, please allow up to 2 working days to receive your course login or access details. 

If you have not received your access details within this period, please contact our Customer Support Team. 

5. Study Materials 

Some courses may include printed books or other physical study materials sent to you by post. 

If you cancel your course after receiving these materials, you may need to return them before your cancellation is completed. 

Please contact us before sending anything back. Our team will provide the correct return instructions. 

6. Exam Vouchers and Third-Party Fees 

Depending on your course, your enrolment may include: 

• Exam vouchers 

• Exam bookings 

• Awarding body registrations 

• Membership fees 

• Digital books or licences 

• Third-party learning materials 

If any of these items or services have already been ordered, issued, activated, registered or redeemed on your behalf, they may not be refundable where permitted by law. 

We will explain any charges that apply when reviewing your refund request. 

7. Here’s How You Send Your Request 

If you would like to cancel your course or request a refund, please contact us in writing. 

Include the following information in your request: 

• Your full name 

• Your email address 

• The name of your course 

• Your order or enrolment number, if available 

• The date you purchased the course 

• Your reason for contacting us 

Email: info@southlondoncollege.org 

Postal Address: 52 Grosvenor Gardens, London, SW1W OAU, United Kingdom 

8. Follow the Money: Refund Timelines 

If you are entitled to a refund, we will process it in accordance with UK consumer law. 

Where applicable, refunds will normally be processed within 15 working days after we receive your valid cancellation request. This is subject to any requirements relating to the return of goods or study materials. 

Refunds will normally be made through the same payment method you used when purchasing your course. 

Please be aware that your bank or payment provider may need additional time to show the refunded amount in your account. 

9. Courses Purchased Through Other Websites 

If you purchased your course through another website, marketplace, reseller or partner, their refund and cancellation terms may apply. 

For more information about your refund options, please contact the company you purchased your course from. 

10. Switching Instead of Quitting? 

If you would prefer to move to another course rather than cancel your enrolment, please contact us. 

We may be able to arrange a course transfer, depending on: 

• Course availability 

• Your eligibility 

• Any difference in course fees 

• Exam or third-party charges 

• Your current course status 

11. Need Help? 

If you are unsure whether you can cancel your course or receive a refund, please contact our Customer Support Team. 

We will review your request and explain the options available to you. 

Important 

This Refund & Cancellation Policy does not remove or limit any rights you have under UK consumer protection law. 

Last Update – 28/10/2026