Diploma in Business and Administrative Management at QLS Level 4

4.4( 5 REVIEWS )
  • Original price was: £199.00.Current price is: £159.20.
  • 365 Days
  • ,
  • Endorsed by "Quality Licence Scheme"
  • 590Guided Learning Hours
  • Course Material
  • 10 Number of Modules

Key Features

High quality e-learning study materials.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Endorsed by Quality Licence Scheme.
Excellent customer service and administrative support.
Who Is This Course Aimed at? Individuals in managerial and leadership positions looking to advance their careers
Entry Requirements
  • Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy.
  • A sound educational background is recommended
Access Duration The course will be delivered directly to you, and from the date you joined the course you have 12 months of access to the online learning platform. The course is self-paced, and you can complete it in stages at any time.
Method of Assessment This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Those who successfully complete the course will be issued the Diploma in Business and Administrative Management at QLS Level 4 by the Quality Licence Scheme.

Endorsed by

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

Progression and Career Path

Once you successfully complete the course, you will gain a qualification that will prove your skills and expertise in the subject matter. With this qualification, you can further expand your knowledge by studying related courses on this subject, or you can go onto getting a promotion or salary increment in your current job role.

  • Office Administrator
  • Marketing Assistant
  • Administration Assistant
  • Finance Manager

Course Curriculum

1. Fundamentals of Administrative Management
Fundamentals of Administrative Management
The role of administrative management
The role of the administrative manager
Key Aspects of Administrative Management
The role of communication in organisations
2. Administrative Systems
Administrative Systems
The contribution of systems
Benefits of Business System Integration
Potential drawbacks to systems
3. Managing Operations
Managing Operations
Understanding operations management
The historical development of operations management
Operations in the organisation
The relationship between operations and performance
How internal measures of success link to business objectives
4. Managing Quality
Managing Quality
The activities that make up quality management
Principles of Quality Management
Continuous Improvement Approach
The Shewhart Cycle
Quality Management Systems
Adopting a holistic approach to quality management
Relationship between Quality Management and Organisation Performance
The role of administrative systems
Quality Administrative Procedures
5. Personal Effectiveness
Personal Effectiveness
Personal and interpersonal skills needed to managers
Barriers to Effective Organisational Communication
The importance of motivation for personal effectiveness
6. Managing People in Organisations
Managing People in Organisations
Learning and development in organisations
How individual differences influence peoples’ behavior at work
The importance of motivation and morale for individual performance
7. Managing Information and Knowledge
Managing Information and Knowledge
Features of information management
The relationship between data, information and knowledge
8. Finance for Administrative Managers
Finance for Administrative Managers
The relationship between cost accounting and management accounting
Costing, Cost Accounting and Cost Accountancy
How budgetary techniques can be used to plan and control finance
The structure and purpose of company accounts
Definition of the Statement of Retained Earnings
9. The Internet and E-business
The Internet and E-business
The scope of E-business
Benefits and barriers to businesses considering an online presence
The security and the legislative issues facing an online business organisation
The modes of communication available to an e-business and their application
The internet technologies and their importance in E-Business
The functions of client servers and browsers and the role of the search engine
The use of intranets and extranets within business communication
10. Marketing Intelligence
Marketing Intelligence
Understanding Buyer Behaviour
Theories of buyer behaviour
Factors affecting Buyer behaviour
The relationship between brand loyalty, corporate image and repeat purchasing
Competitive Analysis
Measuring customer satisfaction
☑ Assignment
Assignment Brief – Diploma in Business and Administrative Management at QLS Level 4
☑ Submit Your Assignment
Assignment Submission – QLS


5 ratings
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  • 3 stars0
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  • 1 stars0
  1. Learned A Lot


    Thorough and well-made course overall, learned a lot.

  2. Very Useful


    The methodology is excellent and the teachings are very much useful in everyday experiences.

  3. Valuable course


    Provided a higher level of value.

  4. Amazing course


    Loved the course.

  5. Excellent Content


    Excellent course content.

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