The NCFE CACHE Level 5 Diploma in Leading and Managing Adult Care Services is a regulated qualification. It’s designed for people who work with adults in social care. Your ability to lead, manage, and stay in charge will improve. By knowing these things, you can run your services better. It helps you meet regulatory requirements. Caring for people will be based on them and results oriented.
This course teaches you different areas. First, you will learn about how to lead and manage a group. Mental ability and safety are looked at in the study. In this diploma, you will also learn about laws, regulations and governance in adult care services. To help people make smart decisions about their care is the goal. You will be able to utilise resources and gather data. This course is all about getting better at being a leader. Safety and health are part of this.
This Level 5 Diploma is awarded by NCFE CACHE. There are 95 credits in total. 805 hours of guided study are needed to get this qualification. This course meets the CQC standards.
The Level 5 care management diploma gives you the chance to go to college. You can also progress into foundation degrees. In this diploma course, you will also learn about laws, regulations and governance in adult care services. Service Manager and Deputy Manager are two more choices. Quality Assurance Manager is another option. Your journey to become a leader is helped by this Diploma. You’ll feel confident and know how to lead care for adults after this.
It is set up to help you at every step. You get a full induction. Help is offered online 24/7. A mentor will also help you for up to a year. While learning, you can go at your own pace. You will be able to use the Turnitin software if you choose the Fast Track option.
Start Building Your Future in Leading and Managing an Adult Care Service
Complete the NCFE CACHE Level 5 Diploma in Leading and Managing an Adult Care Service at South London College
Interest-Free Instalment Plan
Take advantage of interest-free instalment plans, making it easier to get started right away.
Expertly Crafted E-Learning Content
Access professionally designed course materials created by industry experts.
Mentor Support
Enjoy the support of our dedicated mentors.
Online Learning
Study online, skip the commute, and learn on your terms.
12 Month Access
Our online learning portal is available anytime, with 12 months of unlimited access.
Friendly Customer Support
Have a question? Our friendly and professional customer support team is here to help you.
Progress Tracking
Track your achievements and course progress in real time.
Learner Support
Receive complete guidance throughout your journey.
Full Induction Session
Get started with a structured introduction that explains how the course works and what to expect.
What Will I Learn?
To lead person-centred practice, putting the patient first.
To lead teams and help them get better at their jobs.
To use legal, regulatory, and governance systems safely.
To improve and come up with new ways to care for adults.
Flexible Study Options to Suit Your Schedule
Choose from our Standard or Fast-Track pathways, both designed to deliver the same high-quality education and nationally recognised qualifications. Our experienced tutors provide comprehensive support throughout your studies.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
Flexible Payment Plans to Suit Your Budget
Are you worried about the cost? Do not be! Select the payment plan that best fits your needs and begin your online learning journey now.
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Support
From the moment you enrol, you will have full access to expert support designed to help you succeed. Your dedicated tutor will guide you through the course, assess your work, and provide valuable feedback to support your progress. Our friendly support team is always just a click away to assist with any questions you may have.
Provide adult care in accordance with regulations.
Efficiently manage company cash, people and tools.
Lead and mentor your team to develop professionally.
Safeguard persons at risk and respond to mental capacity needs
Promote inclusive, egalitarian and person-centred behaviour.
Aid in the creation, growth, and modification of adult care.
Work together and form teams that are strong.
Who is the Course For?
Develop Your Adult Care Leadership Career
As a manager or someone who wants to become a manager in the future, the NCFE CACHE Level 5 Diploma in Leading and Managing an Adult Care Service is for you. You might work in care at home, supported living, residential care, or community programs. This title will help you become a Registered Manager or get better at being a leader.
This course is ideal for:
Deputy Managers and Assistant Managers
Aspiring Registered Managers
Senior Care Workers with management responsibilities
Care Home Managers
Domiciliary Care Managers
Supported Living Managers
Service Managers and Area Managers
Case Managers and Care Brokers
Quality Assurance and Compliance Managers
Experienced care professionals seeking formal leadership qualifications
Certification
Upon successful completion of this course, you will be awarded the Level 5 Diploma in Leading and Managing an Adult Care Services a nationally recognised qualification from NCFE CACHE.
Entry Requirements
You must be 19 years of age or older.
You need to be working in a managerial role within an adult care environment.
You should have the appropriate working environment to meet the assessment requirements.
The purpose of the entry requirements is to assess your ability to successfully study this course. If your qualifications are not listed or you are unsure whether your current educational background meets the requirements, our course advisors are available to guide you. Applicants without formal qualifications, or those with different educational backgrounds or relevant work experience, are still encouraged to apply. Our team will be happy to assess your suitability and support you in making the right decision to begin your studies with confidence.
Not sure if this course is for you? Speak to an advisor today!
This course can be completed through two flexible study options to suit your lifestyle:
Standard Course Plan (9-12 months) – ideal for learners balancing other commitments.
Fast Track Option (6 months) – perfect for those who can dedicate intensive study time.
Most learners complete within their chosen timeframe, though some may finish earlier depending on personal circumstances and available study time. We accommodate your pace with unlimited support for 12 months. This Level 5 Diploma requires approximately 790 guided learning hours.
T&C apply
Method of Assessment
No Formal Examinations: There are no formal examinations at the end of the course.
Internal Assessment: You will complete written assignments as part of the internal assessment process, which are marked internally to demonstrate that you have achieved the required learning outcomes.
Portfolio of Evidence: Learners are required to produce a portfolio of evidence containing suitable assessment tasks to demonstrate that all learning outcomes have been achieved.
Workplace Assessment: Your assessor will observe you directly in the workplace as you perform practical skills.
Professional Discussion: You will discuss your practice and understanding with your assessor.
Reflective Accounts: You will reflect on your practice and learning experiences.
Not sure how the assessment process works? Contact us.
Build Your Way to Higher Education in Adult Care Leadership
The NCFE CACHE Level 5 Diploma in Leading and Managing an Adult Care Service is a good credential that can help you get into college. You will learn what you need to know to move on to management, leadership, or health and social care programs at the college level. This is one of the requirements that many colleges will accept for both undergraduate studies.
Next Steps for a Possible Academic Progression Pathway:
Step 1: Foundation Degree in Health and Social Care Management
Step 2: Bachelor’s Degree (BA/BSc) in Health and Social Care
Step 3: Postgraduate Certificate/Diploma in Leadership and Management
Alternative Pathways:
Level 6 Diploma in Health and Social Care Management
Registered Manager Development Programmes
Specialist Qualifications in Dementia Care, End of Life Care or Safeguarding
Career Progression
Develop Your Career as an Adult Care Service Leader
With this Level 5 Diploma in Leading and Managing an Adult Care Service, you can move up in your job. You learn how to run, control, and lead a service. You’ll be ready for top management jobs where you’ll oversee making services better and getting people to follow the rules. You can get this qualification from the CQC, and it meets the Skills for Care standards for Registered Managers.
Here are some career opportunities you could pursue after progressing to further qualifications, along with approximate UK salaries. (Source: Glassdoor UK)
Operations Manager (Adult Care) – £55,000
Area Manager (Adult Care) – £50,000
Service Manager – £47,000
Registered Manager – £45,000
Quality Assurance Manager – £43,000
Deputy Manager – £38,000
Care Home Manager – £37,000
Assistant Manager – £35,000
Case Manager – £34,000
Care Broker – £33,000
Regulated by
Ofqual
This qualification is regulated by Ofqual, the Office of Qualifications and Examinations Regulation. Ofqual is the qualifications regulator for England and ensures that regulated qualifications meet national standards for quality, consistency and fairness. Ofqual regulation means that the course content, assessment methods and learning outcomes are monitored, giving learners confidence that the qualification is credible, recognised and supports progression to further study or employment.
RQF
The Regulated Qualifications Framework (RQF) is used to classify regulated qualifications in England and Northern Ireland according to their level of difficulty and size. It is overseen by the relevant qualifications regulators, including Ofqual in England and CCEA Regulation in Northern Ireland. The framework consists of nine levels, from Entry Level to Level 8, with each level showing the complexity and depth of learning. The RQF helps learners, employers and education providers understand the level and value of a qualification. For a qualification to appear on the RQF, it must be offered by a recognised awarding organisation and meet the relevant regulatory requirements.
South London College
Take Charge of Your Future with South London College
At South London College, we believe in the transformative power of education and lifelong learning. As a respected name in UK online learning, our mission is to help you reach your personal and professional goals. We offer high-quality study materials and dedicated support every step of the way, ensuring your learning experience is rewarding and effective. Our focus is on empowering you to gain new skills, strengthen your knowledge, and stay ahead in your career. We’re here to help you succeed and excited to be part of your journey forward.
Awarding Organisation
NCFE CACHE
NCFE is a well-established UK awarding organisation recognised by qualification regulators in England, Wales and Northern Ireland. It develops nationally recognised qualifications designed to support learners in gaining practical skills and progressing in their education or careers. NCFE works with education providers and industry experts to ensure its qualifications are relevant, structured and aligned with real-world expectations.
CACHE, which stands for Council for Awards in Care, Health and Education, is a registered trademark owned by NCFE and has a long-standing reputation in the care, health and education sectors. NCFE CACHE qualifications are widely respected and recognised, providing learners with trusted certification that supports further study and enhances employability across relevant care, health and education settings.
Course Curriculum
Unit 01Â
Leadership and Management in Adult Care
Understand leadership and management including regulatory,policy,legal requirements and management theories and styles.
Understand leadership and management in adult care.
Unit 02Â
Governance and Regulatory Processes in Adult Care
Understand legislation and statutory guidance that underpins adult care provision.
Understand internal governance arrangements within own organisation.
Understand systems and requirements for the regulation of adult care services.
Understand the inspection process in adult social care.
Understand how the inspection process is applied in own service.
Understand models of service delivery within adult social care.
Unit 03
Decision Making in Adult Care
Understand effective decision-making.
Be able to demonstrate effective decision-making in own role.
Unit 04
Business and Resource Management in Adult Care
Understand principles for effective resource management.
Understand principles of effective human resource management.
Understand the market provision in adult social care.
Understand integrated approaches in health and social care.
Unit 05
Team Leadership in Adult Care
Be able to lead own team.
Be able to manage teamwork.
Unit 06
Team Learning and Development in Adult Care
Understand principles of learning and professional development in adult care.
Be able to lead learning and professional development practices.
Unit 07
Supervising Others in Adult Care
Understand the purpose of professional supervision in adult care settings.
Understand the process and practice of supervision and performance management.
Be able to provide regular professional supervision.
Unit 08
Safeguarding in Adult Care
Understand requirements for safeguarding in adult care.
Understand how investigations into serious failures inform practice.
Be able to lead the implementation of policies and procedures to support safeguarding in adult care.
Understand local systems for safeguarding children and young people.
Be able to support safeguarding of children and young people encountered in an adult social care service.
Unit 09
Mental Capacity in Adult Care
Understand mental capacity and consent.
Understand the use and impact of restrictive practices.
Unit 10
Partnerships in Adult Care
Understand the context of relationships and partnership working.
Be able to lead effective relationships with individuals, carers and families.
Be able to manageworking relationships with colleagues in own settingto achieve positive outcomes for individuals.
Be able to work in partnership with professionals and other agencies.
Unit 11
Comments and Complaints in Adult Care
Understand the management of comments, concerns and complaints.
Be able to lead practice to listen and respond to comments, concerns and complaints.
Unit 12
Leading the Vision in Adult Care
Understand how to develop a vision for the service.
Be able to lead commitment and implementation of the vision and future direction of the service.
Unit 13
Continuous Improvement in Adult Care
Understand continuous quality improvement in adult social care.
Be able to lead continuous improvement in practice.
Understand how to implement effective change.
Be able to lead a culture that supports innovation and change to improve outcomes for individuals.
Unit 14
Effective Communication in Adult Care
Know how to use communication skills to achieve positive interactions.
Know how to use communication skills to achieve positive interactions.
Be able to communicate effectively with others.
Be able to develop communication systems and practices that promote positive outcomes.
Unit 15
Handling Information in Adult Care
Understand effective information management.
Be able to implement systems for effective information management.
Unit 16
Lead Person-Centred Practice in Adult Care
Understand the principles and values of personcentred and outcomes- based practice.
Understand the value of person-centred practice in partnership working to enabling individuals to achieve their desired outcomes.
Be able to lead practice to facilitate positive outcomes for individuals through person-centred practice.
Understand the role of relationships in promoting health and wellbeing.
Be able to lead practice in recognising individuals’ relationships.
Understand positive risktaking in the context of supporting individuals.
Be able to lead the implementation of practices, policies and procedures to manage risk and positive risk-taking.
Unit 17
Health and Wellbeing in Adult Care
Be able to lead a culture that promotes individuals’ wellbeing and independence in all aspects of day-to-day practice.
Understand the importance of promoting prevention andindividuals’ health and wellbeing.
Be able to lead practice in promoting prevention and protecting individuals’ health and wellbeing.
Unit 18
Equality, Diversity,Inclusion and Human Rights in Adult Care
Understand how the legal, societal and historical context of equality,diversity,inclusion and human rights relates to own role.
Be able to demonstrate inclusive leadership and lead a culture that promotes,values and celebrates equality,diversity,inclusion and human rights.
Unit 19
Health and safety
Understand health and safety requirements in adult social care.
Understand own role, responsibilities and accountability in relation to infection prevention and control in adult care.
Be able to lead the implementation of health and safety requirements in adult social care.
Understand effective risk management.
Be able to lead the implementation of policies, procedures and practices to effectively manage risk and positive risk-taking.
Be able to lead the prevention and control of infection in adult care settings.
Unit 20
Continuous Development in Adult Care
Be able to demonstrate commitment to undertake and maintain own professional development.
Be able to demonstrate commitment to and apply self-awareness in own performance and practice.
Be able to manage own workload and responsibilities effectively.
Unit 21
Personal Wellbeing in Adult Care
Understand own wellbeing.
Understand the importance of maintaining and improving own wellbeing.
Understand how to prevent, maintain and improve own wellbeing.
Understand how to manage own stress and anxiety.
Still have more questions about this course? Give our team a call on
The NCFE CACHE Level 5 Diploma in Leading and Managing an Adult Care Service is a course designed for people working in adult social care. It helps learners develop the leadership, management and governance skills needed to run high-quality adult care services effectively.
People who run adult care facilities or want to run care facilities for adults. Deputy Managers, Assistant Managers, Senior Care Workers, and people who want to become Registered Managers can get this qualification.
It covers things like making decisions, working as a team, keeping people safe, mental health, relationships, always getting better, talking to people, and person-centred practice.
You’ll get a grade based on a portfolio of proof, professional discussions, assignments, reflective statements, and things you’ve learned at work. You don’t have to take any tests.
Yes. A Level 5 qualification in care can support progression to higher education, including foundation degrees, bachelor’s degrees and, in some cases, postgraduate study in health and social care management or related fields.
You can use the intellectual and practical skills you learn in this qualification at work. You will learn about leadership and management ideas that you can then use at work. The person assessing you will look at proof of your work and watch you do it. This method makes sure that you learn skills that you can use right away at work.
This qualification has made me feel better about my job as a manager. I learned about different types of leadership and when to use each one. The scores for my team got a lot better after I took this course. I would suggest it to anyone who wants to learn how to take care of adults.
I began the Level 5 Diploma while working full-time. The different ways to study made it easy for me to do well in school and at work. My guide helped me a lot. Now I think I’m ready to become a Registered Manager.
I had years of experience, but I needed the formal qualifications to get on. What I learned in this course helped me understand what I saw and heard in real life.
The governance and regulatory modules were very useful.Getting this qualification has helped me improve the way I check the level of my service. It changed the way I do my job.
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Confidence to lead
This qualification has made me feel better about my job as a manager. I learned about different types of leadership and when to use each one. The scores for my team got a lot better after I took this course. I would suggest it to anyone who wants to learn how to take care of adults.
Career transformation
The lessons on wellbeing and person-centred work were great. I learned how to make a business care about its workers and people.
Practical Full-Time study
I began the Level 5 Diploma while working full-time. The different ways to study made it easy for me to do well in school and at work. My guide helped me a lot. Now I think I’m ready to become a Registered Manager.
Experience Validated
I had years of experience, but I needed the formal qualifications to get on. What I learned in this course helped me understand what I saw and heard in real life.
Regulatory confidence
The governance and regulatory modules were very useful.Getting this qualification has helped me improve the way I check the level of my service. It changed the way I do my job.