Level 3 Diploma in Customer Services (RQF)
4.7( 3 REVIEWS )
265 STUDENTS
- Original price was: £1,329.00.£799.00Current price is: £799.00.
- 1 year
- Awarded by 'Focus Awards'
- 310Guided Learning Hours
- 550 Hours Total Qualification Time
- Qualification Number: 601/6780/4
- 55 Credits
- Self-study Online
- Occupational Qualification
- 24UCAS Points
Course Overview
Advance with Confidence in Customer Care
Ready to turn customer complaints into compliments? Learn to deliver great customer service with the Level 3 Diploma in Customer Service, regulated fully by Ofqual. If you’re ready to enter the customer service sector or preparing to work in a customer service role, this customer service qualification will develop key skills, knowledge, and confidence to deliver outstanding service, resolve customer issues, and establish long-standing relationships with clients across various industries.
This qualification is ideal for those employed in retail, hospitality, finance, public services, and contact centres to be equipped with practical skills to excel in a wide range of service environments. You will focus on understanding customer behaviour, strategies to retain customers, and exploring the customer service environment, while developing strong professional communication skills to confidently handle difficult customer situations.
Key areas of this course are discussed extensively, including organising customer service delivery, managing customer feedback, and meeting their expectations. This level 3 customer service qualification is ideal if you want to advance your customer skills and potentially take on a senior role such as Team Leader, Customer Service Supervisor, or Client Relations Executive.
You can complete this course through a portfolio of your work, including written assignments. No exams are required. You need to be 16 years of age to enrol. UCAS points are offered with this course, which can be used to support an application to a university programme.
We provide expert tutor support throughout the course, ensuring you have everything you need to succeed in the customer service sector.
Complete the Customer Service Qualification with South London College
Affordable Prices
Our competitive pricing on our courses is beneficial, backed by our Price Match guarantee.
Expertly Crafted E-Learning Content
We provide expertly designed and development course materials.
Dedicated Personal Tutor
A personal tutor and key account manager are available to support you.
Flexible Learning
You can fit your studies around a flexible schedule..
12 Months Access
Our online learning portal can be accessed for up to 12 months.
Boost Your Skills and Employability
Enhance your employability in the customer service sector.
Friendly Customer Support
We offer a friendly customer support team to answer your questions.
Instructor-led Virtual Discussions
You can engage in instructor-led virtual group discussions (blended learning experience).
Interest-free instalment plan
Interest-free instalment payment plans are offered for your convenience.
What Will I Learn?
Learn to deliver high-quality customer service that enhances customer satisfaction.
Organise tasks to meet the objectives of customers within given deadlines.
Understand the needs of customers and meet their expectations.
Apply relevant methods to communicate effectively with customers.
Key Features
High quality e-learning study materials.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
Flexible Payment Plans to Suit Your Budget
Are you worried about the cost? Do not be! Select the payment plan that best fits your needs and begin your online learning journey now.
Pay in 3
Pay in 3 interest-free payments. Available at checkout
Pay in 4
Pay in 4 interest-free payments. Available at checkout
Pay in 6
Pay in 6 interest-free payments. Available at checkout
Pay in 9
Pay in 9 interest-free payments
Support
Once you enrol with us, we offer you full learner support. We want to see you succeed in your professional goals. We provide complete access to a personal tutor who is an expert in their field.
Your tutor will assess your work, give you the required feedback, and help you improve throughout your time at SLC.
Our professional support team is available to answer any of your questions. You can contact us at any time; we are only a click away.
| Course Highlights |
Excited but unsure? We’re just a call away! |
| Learning Outcomes |
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| Who is this Course For? | The Level 3 Diploma is suitable for those who want to develop their skills and take on more responsibility. Â
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| Certification | Once you complete this course, you will be awarded the Level 3 Diploma in Customer Service by Focus Awards and regulated by Ofqual. |
| Career Progression | Professional Customer Service Begins Here
Once you complete the Level 3 Diploma in Customer Service, it opens the door to exciting career opportunities in a wide range of service environments. With this qualification, you can deliver exceptional customer service and excel in your role. This provides a great opportunity to move into more senior positions in the industry. Here are some job prospects you can pursue along with the average salary scale (Source: UK Glassdoor).Â
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| Entry Requirements |
Not sure if this course is for you? Speak to an advisor today! |
| Average Completion Timeframe | The Level 3 Diploma in Customer Service requires 310 GLH. You can complete this course in just a few months or take up to a year; it’s flexible to suit your schedule. Most learners finish within 6 months, but if you have more time to study or relevant experience, you may complete it sooner. We offer full support for up to 12 months, so you can work at a pace that’s right for you. |
| Method of Assessment | To earn the Level 3 Diploma, you must submit written assignments. Importantly, this course does not have an exam. This is how you will be evaluated during your course.Â
If you have any questions about the assessment process, please click the ‘Enquire Now’ button. |
| Academic Progression | Upon completing this Level 3 diploma, you can progress to the following. Â
A possible next step of Academic Progression Pathway:Â Â
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| Regulated by | OFQUALÂ
The Office of Qualifications and Examinations Regulation (Ofqual) is a non-ministerial government department that regulates qualifications, exams, and assessments in England. Ofqual ensures that all qualifications offered by recognised awarding organisations meet national standards, so you can trust that any Ofqual-regulated certificate is high quality and widely recognised by employers and universities.   RQF The Regulated Qualifications Framework (RQF) is a system used in England, Northern Ireland, and Wales to categorise and regulate qualifications by level and size. The RQF has 9 levels, starting from beginner level to advanced level. The purpose of RQF is to make it easier for learners and employers to understand what each qualification level means.  |
South London College
South London College – Your Best Educational Future
South London College is an established online provider in the United Kingdom. We are dedicated to providing our students with a transformational educational experience. As a highly regarded platform, we ensure our learners receive life-changing opportunities to achieve their personal and professional goals. Here’s the best opportunity to enrol for the Level 3 Diploma in Customer Service with us.
Awarding Organisation
Focus Awards
Focus Awards is based in the United Kingdom and is regulated by Ofqual (The Office of Qualifications and Examinations Regulation), CCEA Regulation in Northern Ireland, and Qualifications Wales. This is an established awarding organisation that specialises in developing and awarding a wide range of nationally recognised qualifications. Their mission is to deliver high-quality and accessible qualifications. Focus Awards was established in 2011 and works with approved training centres to ensure learners receive relevant and modern training and assessment.
Verify this OrganisationCourse Curriculum
Unit 01Â
Organise and deliver customer serviceÂ
- Understand how to organise customer service delivery
- Be able to plan the delivery of customer service
- Be able to deliver customer service
Unit 02Â
Understand the customer service environmentÂ
- Understand the concepts and practices underpinning customer service delivery
- Understand the relationship between customer service and a brand
- Understand the structure of customer service
- Understand the implications of legislation on customer service delivery
Unit 03Â
Understand customers and customer retentionÂ
- Understand Customer Relationship Management (CRM)
- Understand customer retention
- Understand the measurement of customer satisfaction
Unit 04Â
Resolve customers problemsÂ
- Understand the monitoring and resolution of customers’ problems
- Be able to deal with customers’ problems
Unit 05Â
Principles of businessÂ
- Understand business markets
- Understand business innovation and growth
- Understand financial management
- Understand business budgeting
- Understand sales and marketing
Unit 06Â
Manage personal and professional developmentÂ
- Be able to identify personal and professional development requirements
- Be able to fulfil a personal and professional development plan
- Be able to maintain the relevance of a personal and professional development plan
Still have more questions about this course? Give our team a call on
FAQ's
This qualification is designed to develop advanced customer service skills.
It is ideal for those already working in or preparing to enter the customer service sector.
South London College offers a high-quality, supportive learning environment with experienced tutors, industry-recognised qualifications, and flexible learning options suited to individual needs.
Yes, South London College provides excellent customer service, offering ongoing support to students throughout their educational journey.
  Yes, you can pursue a Level 3 qualification as stated in academic progression.
It is not recommended that you be employed to take this course.
This qualification can lead to customer service coordinator, team leader, or customer relations executive.
Yes, this course is available online, allowing you the flexibility to study at your own pace and convenience.
You will be assessed on written assignments. For more information on the assessment process, contact our support team.
Yes, this Level 3 customer service qualification is widely recognised by employers and professional bodies alike.
No previous experience is required to enrol.
Yes, you will learn how to build long-term relationships and encourage repeat business.
Yes, this Level 3 Diploma is regulated by Ofqual, the UK’s official qualifications regulator, meaning it meets national education standards.
Some of the topics covered include customer communication, understanding customer needs, handling customer complaints, building relationships, delivering quality service, and more.
Yes, beginners are welcome to take this course.
Yes, South London College offers its learners an instalment plan. For further information, you can contact our support team.
Yes, this course is assessed on a pass/fail basis.
Visit the South London College official website and register for the Level 3 Diploma in Customer Service. You will receive your login information to access our learning portal.
The purpose of this qualification is to prepare learners to enter the customer service sector.
You can complete this course within 6 months.
Recommended
I recommend this course to anyone who is interested in pursuing a career in customer service.
Support was great
I received great support from the tutor, and it helped me complete my assessment successfully.
Good course on customer service
As someone already working in customer service, this course met my expectations.