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KEY FEATURES

High quality e-learning study materials and mock exams.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefits of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
 
Who Is This Course Aimed at?
  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service
Entry Requirements
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 3 or above in any discipline.
Access Duration The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Method of Assessment This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.
Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Course Code: QLS-03792

Awarding body (Accreditation) ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers. Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
Progression and Career Path On the successful completion of this course, you will be eligible to work for a number of jobs in customer service. You can also use this certificate to wave your way through to the job promotion or higher pay you have been wishing for. Listed below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to https://www.payscale.com,
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum
Other benefits
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a NUS discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

1: Customer Service Environment
Customer Service Environment 00:00:00
2: Principles Of Business
Principles of Business- Part I 00:00:00
Principles of Business- Part II 00:00:00
3: Resolving Customer’s Problems Or Complaints
Resolving Customer’s Problems or Complaints 00:00:00
☑ Assignment
Assignment Brief I – Customer Service Level 4 00:00:00
☑ Submit Your Assignment
Assignment Submission – Customer Service Level 4 00:00:00
4: Customers And Customer Retention
Customers and Customer Retention 00:00:00
5: Monitor Customer Service Interactions And Feedback
Monitor Customer Service Interactions and Feedback 00:00:00
6: Equality, Diversity And Inclusion In The Workplace
Equality, Diversity and Inclusion in The Workplace 00:00:00
7: Manage Performance And Conflict In The Workplace
Manage Performance and Conflict in The Workplace 00:00:00
☑ Assignment
Assignment Brief II – Customer Service Level 4 00:00:00
☑ Submit Your Assignment
Assignment Submission – Customer Service Level 4 00:00:00

Course Reviews

4.5

4.5
2 ratings
  • 5 stars1
  • 4 stars1
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Top-notch

    5

    I work in customer service and wanted to enhance my knowledge further. This course was the perfect training for me in my pursuit of career advancement.

  2. Great service

    4

    The support team at SLC made me feel at ease immediately after signing up for the course. I had such a good learning experience here.

£499 £199 (Inc. VAT)

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Add To Cart

  • £499 £199
  • 365 Days
  • ,
  • Course Certificate
  • Awarded by 'ABC Awards'
  • 40Guided Learning Hours
  • Course Material
  • 07 Number of Modules
  • Assessment Included
  • Course Code QLS-03792
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