Customer service refers to the professional and assistive services that are readily provided to customers before, during and after their needs are met. Customer service can take place through phones, in person, through self-service systems or other means and are considered as a crucial aspect that determines the success of an organsation. It greatly contributes in maintain client relationships that is essential for continuous revenue, which is why more and more organisations are diverting their attention towards establishing efficient customer service departments. Since it has turned itself into a highly lucrative industry, getting into this market is very competitive and requires immense qualifications and skills. The courses under this category are filled with invaluable information about customer service in an engaging manner to help you get right there. The basics, intermediate and advanced levels of customer service will be addressed to suit the learning requirements of both beginners and professionals.