Level 4 NVQ Diploma in Customer Service (RQF)
4.3( 3 REVIEWS )
257 STUDENTS
- Original price was: £1,429.00.£859.00Current price is: £859.00.
- 1 year
- Level 4, Level 4 Diploma
- Awarded by 'Focus Awards'
- 255Guided Learning Hours
- 500 Hours Total Qualification Time
- Qualification Number:601/7330/0
- 50 Credits
- Self-study Online
- Occupational Qualification
Course Overview
Advance Your Career through Professional Service Skills
Implement customer service strategies at an operational level with the Level 4 NVQ Diploma in Customer Service. Regulated by Ofqual, this competence-based qualification provides you with strategic skills and knowledge to apply your learning directly to your present workplace, making it practical and relevant. This is suitable for team leaders, supervisors, and those seeking to move into managerial positions in a wide range of sectors such as retail, finance, hospitality, healthcare, telecommunications, and public service.
Throughout this qualification, you will gain advanced knowledge of customer service operations, organisational decision-making, and the role of customer service within the organisation’s operational plans. You will be able to analyse customer feedback, resolve complex issues, and support your team to deliver consistent, high-quality service. This Level 4 NVQ Diploma qualification offers a solid foundation for further study in customer service management, including a bachelor’s degree, opening the door to exciting career advancement opportunities.
The assessment is workplace-based, allowing you to build a portfolio of real-world evidence and demonstrate your competence in your current role. There are no exams required to complete this course, making it a flexible option for working professionals. You need to be aged 18 to enrol.
You will receive expert support from our experienced tutors, ensuring you have the support and guidance to develop and succeed within the customer service sector.
Complete the Level 4 Customer Service Qualification with South London College
Affordable Prices
Our competitive pricing on our courses is beneficial, backed by our Price Match guarantee.
Expertly Crafted E-Learning Content
We provide expertly designed and development course materials.
Dedicated Personal Tutor
A personal tutor and key account manager are available to support you.
Flexible Learning
You can fit your studies around a flexible schedule.
12 Months Access
Our online learning portal can be accessed for up to 12 months.
Boost Your Skills and Employability
Enhance your career prospects in the customer service sector.
Friendly Customer Support
We offer a friendly customer support team to answer your questions.
Instructor-led Virtual Discussions
You can engage in instructor-led virtual group discussions (blended learning experience).
Interest-free instalment plan
Interest-free instalment payment plans are offered for your convenience.
What Will I Learn?
Manage and improve customer service systems and processes.
Be able to fulfil your personal and professional development plan.
Develop strategies for dealing with customer service issues and complaints.
Organise tasks to meet the objectives of customers within given deadlines.
Key Features
High quality e-learning study materials.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
Flexible Payment Plans to Suit Your Budget
Are you worried about the cost? Do not be! Select the payment plan that best fits your needs and begin your online learning journey now.
Pay in 3
Pay in 3 interest-free payments. Available at checkout
Pay in 4
Pay in 4 interest-free payments. Available at checkout
Pay in 6
Pay in 6 interest-free payments. Available at checkout
Pay in 9
Pay in 9 interest-free payments
Support
Once you enrol with us, we offer you full learner support. We want to see you succeed in your professional goals. We provide complete access to a personal tutor who is an expert in their field.
Your tutor will assess your work, give you the required feedback, and help you improve throughout your time at SLC.
Our professional support team is available to answer any of your questions. You can contact us at any time; we are only a click away.
| Course Highlights |
Excited but unsure? We’re just a call away! |
| Learning Outcomes |
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| Who is this Course For? | The Level 4 Diploma is suitable for those who want to develop their skills and take on more responsibility in customer service. Â
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| Certification | Once you complete this course, you will be awarded the Level 4 NVQ Diploma in Customer Service by Focus Awards and regulated by Ofqual. |
| Career Progression | Professional Service Begins HereÂ
Once you complete the Level 4 NVQ Diploma in Customer Service, you will be equipped with the skills and insight needed to lead customer service operations in various sectors. You will be capable of managing service delivery and leading teams. This qualification is beneficial for those looking to step into supervisory and management roles. Here are some job prospects you can pursue along with the average salary scale (Source: UK Glassdoor). Â
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| Entry Requirements |
Not sure if this course is for you? Speak to an advisor today! |
| Average Completion Timeframe | The Level 4 NVQ Diploma in Customer Service requires 255 GLH. You can complete this course in just a few months or take up to a year; it’s flexible to suit your schedule. Most learners finish within 6 months, but if you have more time to study or relevant experience, you may complete it sooner. We offer full support for up to 12 months, so you can work at a pace that’s right for you. |
| Method of Assessment | To earn the Level 4 NVQ Diploma in Customer Service, you must submit a comprehensive portfolio of evidence. Importantly, this course does not have an exam. This is how you will be evaluated during your course.Â
Portfolio of Evidence: You will provide a portfolio of your work to demonstrate key competencies in customer service delivery. This can include worksheets, assignments, and case studies. All written assignments will be marked internally by a tutor at South London College who will provide the relevant feedback to ensure you succeed in future assessments.   Grading: This qualification is awarded on a pass/fail basis and does not include any grading system. Assessor Support: You will receive full support from your assessor. You can contact us through telephone, WhatsApp, online discussion forums, email, and web chat. If you have any questions about the assessment process, please click the ‘Enquire Now’ button. |
| Academic Progression | Upon completing this Level 4 diploma, you can progress to the following. Â
A possible next step of Academic Progression Pathway:Â Â
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| Regulated by | OFQUALÂ
The Office of Qualifications and Examinations Regulation (Ofqual) is a non-ministerial government department that regulates qualifications, exams, and assessments in England. Ofqual ensures that all qualifications offered by recognised awarding organisations meet national standards, so you can trust that any Ofqual-regulated certificate is high quality and widely recognised by employers and universities. RQF The Regulated Qualifications Framework (RQF) is a system used in England, Northern Ireland, and Wales to categorise and regulate qualifications by level and size. The RQF has 9 levels, starting from beginner level to advanced level. The purpose of RQF is to make it easier for learners and employers to understand what each qualification level means.  |
South London College
South London College – Your Best Educational Future
South London College is a leading provider of online education in the United Kingdom. As a reliable and dedicated platform, we provide comprehensive course materials and expert tutors to help meet your future goals. We are committed to delivering outstanding learning experiences. Here’s the best opportunity to enrol for the Level 4 NVQ Diploma in Customer Service with us.
Awarding Organisation
Focus Awards
Focus Awards is based in the United Kingdom and is regulated by Ofqual (The Office of Qualifications and Examinations Regulation), CCEA Regulation in Northern Ireland, and Qualifications Wales. This is an established awarding organisation that specialises in developing and awarding a wide range of nationally recognised qualifications. Their mission is to deliver high-quality and accessible qualifications. Focus Awards was established in 2011 and works with approved training centres to ensure learners receive relevant and modern training and assessment.
Verify this OrganisationCourse Curriculum
Unit 01Â
Champion customer service
- Understand how to champion customer serviceÂ
- Be able to identify the scope for improvements to customer service
- Be able to champion customer serviceÂ
Unit 02Â
Manage personal and professional development
- Be able to identify personal and professional development requirements
- Be able to fulfil a personal and professional development plan
- Be able to maintain the relevance of a personal and professional development plan
Unit 03Â
Manage customer service operationsÂ
- Understand the management of customer service operations
- Be able to plan customer service operationsÂ
- Be able to manage customer service operations
- Be able to prepare staff for the delivery of customer service
- Be able to measure customer service performanceÂ
Unit 04Â
Review the quality of customer service
- Understand how to review the quality of customer service
- Be able to plan the measurement of customer service
- Be able to evaluate the quality of customer service
Unit 05Â
Build and maintain effective customer relations
- Understand how to build effective relationships with customers
- Be able to determine the scope for building effective relationships with customers
- Be able to develop effective relationships with customersÂ
- Be able to review and improve relationships with customers
Unit 06Â
Manage a customer service award programme
- Understand the management of a customer service award programme
- Be able to plan a customer service award programmeÂ
- Be able to manage a customer service award programme
Unit 07Â
Manage the use of technology to improve customer service delivery
- Explain the use of customers’ frequently asked questions to support customer service delivery
- Be able to create and maintain a customer service knowledge base
- Be able to develop customer service resource materialsÂ
Unit 08Â
Develop a customer service strategy
Understand the development of a customer service strategy
Be able to develop a customer service strategy
Unit 09Â
Encourage learning and development
- Understand the principles of learning and development
- Be able to support individuals’ learning and development
- Be able to evaluate individuals’ learning and development
Unit 10Â
Initiate and implement operational change
- Understand the implementation of operational change
- Be able to plan for operational change
- Be able to manage operational change
- Be able to evaluate the effectiveness of operational change
Unit 11Â
Manage a project
- Understand the management of a project
- Be able to plan a projectÂ
- Be able to manage a projectÂ
- Be able to evaluate the effectiveness of a project
Unit 12Â
Manage business risk
- Understand the management of business risk
- Be able to address business risk
- Be able to mitigate business risk
Still have more questions about this course? Give our team a call on
FAQ's
This qualification is designed to assess high-level skills and competence in managing customer service delivery.
This course is ideal for those with some experience in customer service delivery.
South London College offers a high-quality, supportive learning environment with experienced tutors, industry-recognised qualifications, and flexible learning options suited to individual needs.
Yes, South London College provides excellent customer service, offering ongoing support to students throughout their educational journey.
Yes, you can progress to a Level 5 qualification or pursue a bachelor’s degree as stated in academic progression.
It is recommended that you are 18 years of age with a Level 2 qualification in literacy and numeracy.
This qualification can lead to supervisory and management roles in customer service delivery.
Yes, this course is available online, allowing you the flexibility to study at your own pace and convenience.
For detailed information on the assessment process, contact our support team.
Yes, this Level 4 customer service diploma is widely recognised by employers and professional bodies alike.
You will learn about managing customer service operations, leading service improvements, analysing customer feedback, and more.
While it is not always required, it is beneficial to demonstrate your competence in managing a team in service delivery.
Yes, this Level 4 diploma is regulated by Ofqual, the UK’s official qualifications regulator, meaning it meets national education standards.
You will develop leadership, problem-solving, communication, and service planning skills.
Yes, this Level 4 NVQ Diploma is designed to prepare you for senior customer service roles.
Yes, South London College offers its learners an instalment plan. For further information, you can contact our support team.
Yes, this course is assessed on a pass/fail basis.
Visit the South London College official website and register for the Level 4 Diploma in Customer Service. You will receive your login information to access our learning portal.
The purpose of this qualification is to prepare learners to build the skills and knowledge needed to understand and apply customer service strategies at an operational level.
You can complete this course within 6 months.
Recommended
Great course was anyone in a leadership position. I’m able to handle more complex service challenges.
Practical and relevant
This was practical and relevant to my current role and made it easier to apply what I learned in the workplace.
Effective customer service training
This course helped me understand customer service strategy and how to lead a team.