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Diploma in Customer Service and Opera PMS Software Training at QLS Level 3

4.7( 3 REVIEWS )
172 STUDENTS
  • £149.00
  • 365 Days
  • ,
  • Course Certificate
  • Endorsed by "Quality Licence Scheme"
  • 35Guided Learning Hours
  • Course Material
  • 06 Number of Modules
  • Assessment Included
  • Course Code QLS-03793
ENDORSED BY

Key Features

High quality e-learning study materials.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Endorsed by Quality Licence Scheme.
Excellent customer service and administrative support.
 
Who Is This Course Aimed at?
  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service
Entry Requirements
  • At least six months to one year of work related experience
  • A qualification at certificate level
  • Team Leaders and Supervisors are eligible to take this course
  • Students looking to have a career in customer service management
Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

Those who successfully complete the course will be issued the Diploma in Customer Service and Opera PMS Software Training at QLS Level 3 by the Quality Licence Scheme.

Course Code: QLS-03793

Endorsed by

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

Progression and Career Path This certificate will improve your skills for various jobs in the hotel and customer service industry. You can also use this certificate to follow up on the more advanced courses or to move ahead in the industry. Below mentioned are few of the jobs this certificate will be worthwhile in, along with the average UK salary per annum according to https://www.payscale.com,
  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum
  • Hotel Floor Manager – £20,753 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Hotel Receptionist – £16,116 per annum
Other benefits
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card

Course Curriculum

1: Customer Service And Legislation
Introduction
Customer service and legislation
Learning outcome
2: Customers And Communication In Business
Customers and Communication in Business
Learning outcome
3: Creating A Positive Impression Among The Customers
Creating a positive impression among the Customers
Learning outcome
☑ Assignment
Assignment Brief I – Customer Service and Opera PMS Software Training
☑ Submit Your Assignment
Assignment Submission – Customer Service and Opera PMS Software Training
4: Dealing With Requests, Queries And Issues
Dealing with Requests, Queries and Issues
Learning outcome
5: Customer Relationship
Customer Relationship
Learning outcome
6: Feedback And Sales
Feedback and Sales
Learning outcome
☑ Assignment
Assignment Brief II – Customer Service and Opera PMS Software Training
☑ Submit Your Assignment
Assignment Submission – Customer Service and Opera PMS Software Training

4.7

4.7
3 ratings
  • 5 stars2
  • 4 stars1
  • 3 stars0
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  • 1 stars0
  1. Phillip Collins October 21, 2019

    DIP Customer Services Opera PMS level 3

    Great well laid out lots of positive learning structure, for me. Well written with good explanations for using certain methodology in the customer services arena.

  2. Aaron Scott September 23, 2019

    Good training

    The training was effective and up to the mark. I learned so much that I feel I can now apply my skills and knowledge in the workplace.

  3. Percy Wallace August 10, 2019

    Outstanding

    The course material was outstanding, and far more superior than I expected from an e-learning provider. I hope to take more courses with them in the future.

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