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KEY FEATURES

High quality e-learning study materials and mock exams.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefits of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
 
Who Is This Course Aimed at?
  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service
Entry Requirements
  • At least six months to one year of work related experience
  • A recognised qualification at certificate level
  • Team Leaders and Supervisors are eligible to take this course
  • Students looking to have a career in customer service management
Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Course Code: QLS-03793

Awarding body (Accreditation)

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Progression and Career Path This certificate will improve your skills for various jobs in the hotel and customer service industry. You can also use this certificate to follow up on the more advanced courses or to move ahead in the industry. Below mentioned are few of the jobs this certificate will be worthwhile in, along with the average UK salary per annum according to https://www.payscale.com,
  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum
  • Hotel Floor Manager – £20,753 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Hotel Receptionist – £16,116 per annum
Other benefits
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

1: Customer Service And Legislation
Introduction 00:00:00
Customer service and legislation – I 00:00:00
Customer service and legislation – II 00:00:00
Learning outcome & Assignment 00:00:00
2: Customers And Communication In Business
Customers and Communication in Business – I 00:00:00
Customers and Communication in Business – II 00:00:00
Learning outcome & Assignment 00:00:00
3: Creating A Positive Impression Among The Customers
Creating a positive impression among the Customers – I 00:00:00
Creating a positive impression among the Customers – II 00:00:00
Learning outcome & Assignment 00:00:00
☑ Assignment
Assignment Brief I – Customer Service and Opera PMS Software Training 00:00:00
☑ Submit Your Assignment
Assignment Submission – Customer Service and Opera PMS Software Training Level 3 00:00:00
4: Dealing With Requests, Queries And Issues
Dealing with Requests, Queries and Issues – I 00:00:00
Dealing with Requests, Queries and Issues – II 00:00:00
Learning outcome & Assignment 00:00:00
5: Customer Relationship
Customer Relationship – I 00:00:00
Customer Relationship – II 00:00:00
Learning outcome & Assignment 00:00:00
6: Feedback And Sales
Feedback and Sales – I 00:00:00
Feedback and Sales – II 00:00:00
Learning outcome & Assignment 00:00:00
☑ Assignment
Assignment Brief II – Customer Service and Opera PMS Software Training 00:00:00
☑ Submit Your Assignment
Assignment Submission – Customer Service and Opera PMS Software Training Level 3 00:00:00

Course Reviews

4.5

4.5
2 ratings
  • 5 stars1
  • 4 stars1
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Outstanding

    5

    The course material was outstanding, and far more superior than I expected from an e-learning provider. I hope to take more courses with them in the future.

  2. Good training

    4

    The training was effective and up to the mark. I learned so much that I feel I can now apply my skills and knowledge in the workplace.

£399 £149 (Inc. VAT)

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Add To Cart

  • £399 £149
  • 365 Days
  • ,
  • Course Certificate
  • Endorsed by 'ABC Awards'
  • 35Guided Learning Hours
  • Course Material
  • 06 Number of Modules
  • Assessment Included
  • Course Code QLS-03793
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