Level 3 Diploma in Customer Service (RQF)

• Access Duration: 12 Months
• Awarded by: Training Qualifications UK (TQUK)
• Credit Value: 55
• Guided Learning Hours: 289
• Total Qualification Time: 550
• Direct Study Requirements: 261 hours
• Qualification Level: 3
• Qualification Number: 601/4937/1
• UCAS Points: 24

• Demonstrate an understanding of advanced customer service techniques and strategies to effectively manage and resolve complex customer issues.
• Develop and apply advanced communication skills to enhance customer interactions and build strong relationships.
• Employ advanced problem-solving and decision-making techniques to address customer concerns and implement solutions.
• Understand and implement strategies to improve customer experience and loyalty, including managing customer expectations and creating positive interactions.
• Demonstrate leadership qualities in customer service roles.
• Evaluate customer service processes and identify opportunities for improvement.

This Level 3 Diploma in Customer Service is intended for those seeking to advance their careers by stepping into supervisory or managerial roles within customer service departments.

• Aspiring customer service leaders
• Customer service professionals
• Team leaders and supervisors
• Business owners and entrepreneurs
• HR and training professionals
• Customer service consultants

After completing the Level 3 Diploma in Customer Service, you will be well-positioned to take on senior or strategic roles. You would be qualified to oversee a team of customer service representatives, and motivate, and direct them to achieve overall customer satisfaction. Alternatively, you can consider being a Customer Service Team Leader or Supervisor where you would be responsible for ensuring high standards of service by your team. Furthermore, with experience and training, this qualification can pave the way to becoming a Customer Experience Manager.

Here are some career prospects you can pursue, once you’ve achieved the Level 3 Diploma.

• Senior Customer Service Supervisor
• Customer Service Manager
• Customer Service Consultant
• Business Owner
• Entrepreneur
• HR Professional

• Learners should be at least 16 years of age.
• Level 2 functional skills in Maths, ICT, and Literacy.
• Have adequate reading and writing skills in English.

• This course can be completed in a matter of months or over the course of a year. Most learners will complete this course in 6-9 months. Some learners may complete the course quicker, depending on their personal circumstances and available study time. We will accommodate your pace, providing unlimited support for 12 months.
• The TQUK Level 3 Diploma in Customer Service (RQF) requires approximately 289 guided study hours. This figure is an estimate and depends on how much time you can dedicate to your studies and how quickly you grasp the teaching, learning concepts, and course materials.

• Written Assignments: You will be required to complete written assignments, which will be evaluated by a qualified assessor. Through these assignments you will demonstrate your understanding and ability to apply theoretical knowledge in real-world scenarios.
• Internal Feedback & Marking: The assessment of these assignments is conducted internally. You will receive detailed, constructive feedback and guidance from your personal tutor to help you improve and succeed.
• Assessor Support: You will have support from assessors available via telephone, WhatsApp, online discussion forums, email, and web chats, ensuring that you have access to help whenever you need it.

For further details or any specific questions about the assessment process, please click the ‘Enquire Now’ button below to get in touch with us.

Next Steps for a Possible Academic Progression Pathway:

• Step 01: Level 4 Diploma in Customer Service
• Step 02: Level 5 Diploma in Customer Service Management
• Step 03: Bachelor’s Degree in Marketing or Business Management

Additional qualifications you can progress to;

• Level 3 Diploma in Business Administration
• Level 3 Diploma in Management
• Advanced or Higher-Level Apprenticeship in Contact Centre Management, Business & Professional Administration, or Leadership & Management.

Ofqual-regulated qualifications are overseen by the Office of Qualifications and Examinations Regulation (Ofqual) in England. Ofqual is England’s main government-appointed regulatory body regulating school, college, and vocational qualifications in the UK. Ofqual ensures these qualifications meet high standards of quality and rigour, providing assurance they are recognised and respected by employers, educational institutions, and professional bodies. This oversight guarantees the qualifications maintain consistency, transparency, and credibility, meaning potential employers and organisations will have confidence in the individual’s skills and abilities, making them competitive candidates. They support professional development and compliance with industry standards, particularly in regulated fields such as healthcare, education, and public services. Ofqual-regulated qualifications are accepted abroad or can be easily converted to the country’s equivalent.

RQF

The Regulated Qualifications Framework (RQF) is a system used in England, Northern Ireland, and Wales to categorise and regulate qualifications based on their level of difficulty and size. RQF is jointly regulated by England’s regulator Ofqual, Wales DCELLS, and Northern Ireland’s CCEA. The RQF ensures qualifications are standardised, making it easier for learners, employers, and educational institutions to understand the value and level of each qualification. The framework consists of nine levels, from Entry Level to Level 8, with each level indicating the complexity and depth of learning. For a qualification to be recognised as part of the Regulated Qualifications Framework (RQF), it must be created or approved by an awarding body that is acknowledged by one of the government-appointed regulatory bodies.