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KEY FEATURES

High quality e-learning study materials and mock exams.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefits of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
Who Is This Course Aimed at?
  • Customer Care Personnel
  • Customer Service Managers
  • Anyone who wants to learn more about Customer Service and further their career
Entry Requirements
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 2 or above in any discipline.
Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

At the end of the Advanced Diploma in Customer Service Level 3 you will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Course Code: QLS-03766

Awarding body (Accreditation)

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Progression and Career Path On successfully completing this course, you will walk away with the knowledge and skills needed to take up on various jobs in customer service. This certificate will also help you progress in your career by putting you in line to demand for salary increments or job promotions from your employer. Given below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to https://www.payscale.com,  
  • Customer Service Sales Associate – £19,890 per annum
  • Customer Service Coordinator – £19,986 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum
Other benefits
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

1: Customer Service And Legislation
Customer service and legislation 00:00:00
Learning Outcomes & Assignment 00:00:00
2: Customers And Communication In Business
Customers and Communication in Business 00:00:00
Learning Outcomes & Assignment 00:00:00
3: Creating A Positive Impression Among The Customers
Creating a positive impression among the Customers 00:00:00
Learning Outcomes & Assignment 00:00:00
☑ Assignment
Assignment Brief I – Customer Service Level 3 00:00:00
☑ Submit Your Assignment
Assignment Submission – Customer Service Level 3 00:00:00
4: Dealing With Requests, Queries And Issues
Dealing with Requests, Queries and Issues 00:00:00
Learning Outcomes & Assignment 00:00:00
5: Customer Relationship
Customer Relationship 00:00:00
Learning Outcomes & Assignment 00:00:00
6: Feedback And Sales
Feedback and Sales 00:00:00
Learning Outcomes & Assignment 00:00:00
☑ Assignment
Assignment Brief II – Customer Service Level 3 00:00:00
☑ Submit Your Assignment
Assignment Submission – Customer Service Level 3 00:00:00

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£399 £149 (Inc. VAT)

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  • £399 £149
  • 365 Days
  • ,
  • Course Certificate
  • Endorsed by 'ABC Awards'
  • 18 Guided Learning Hours
  • Course Material
  • 06Number of Modules
  • Assessment Included
  • Course Code QLS-03766
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