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KEY FEATURES

High quality e-learning study materials and mock exams.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefits of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
Access Duration The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Entry Requirements Learners will need to be over the age of 19, and must demonstrate the following:
  • Vocational or academic qualification at Level 2 or higher
  • Basic level of literacy, numeracy and ICT ability
In order to qualify for the programme, you will need to submit a completed application form which will be provided to you. This form should be provided to us within a month of enrolment, along with the following;
  • Proof of educational qualifications
  • You must provide an identification document such as a passport or a driving license.
Upon submission of the documents, your application will be reviewed. If you fail to meet the entry requirements of the programme, your application will not be accepted.
Course Objectives
  • Provide learners with extensive knowledge that is required to gain employment in customer service roles in a wide range of sectors
  • Learn the best principles and practices of providing effective customer service, such as retaining customers, and resolving customer complaints and problems quickly
  • Understand how customer service delivery affects customer expectations
Course Description
  • Qualification type: Level 3 Certificate
  • Qualification title: NCFE Level 3 Certificate in Principles of Customer Service
  • Accreditation status: Accredited
  • Level: 3
  • Guided Learning Hours (GLH): 220
  • Total Qualification Time (TQT): 240
  • Qualification number (QN): 60170736
Method of Assessment

To be awarded the NCFE Level 3 Certificate in Principles of Customer Service, learners are required to successfully complete 4 mandatory units and 3 optional units.

Internally assessed and externally moderated portfolio of evidence. Each learner is required to create a portfolio of evidence, which demonstrates the achievement of all the learning outcomes and assessment criteria.

Certification Those who successfully complete the course will be awarded the NCFE Level 3 Certificate in Principles of Customer Service Certificate. The qualification will make you valuable to employers, and your motivation at gaining new skills will be recognised.
Awarding Body

CACHE are continually investing in high quality qualifications for the care and education industry, making them the UK’s leading sector specialist. Developed by experts, CACHE qualifications help millions of learners to raise professional standards across the sector. As a result, CACHE has gained a deserved reputation for excellence and leadership.

NCFE is a National Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

Progression and Career Path Once you successfully completed the NCFE Level 3 Certificate in Principles of Customer Service, you will gain an accredited qualification that will give your career the jumpstart you have always wanted. You can use this qualification to demonstrate your expertise in customer service to potential organisations. Individuals can also progress to the NCFE Level 3 Diploma in Customer Service and NCFE Level 4 NVQ Diploma in Customer Service. The qualification provides an introduction to the skills, qualities and knowledge that may be required for employment across multiple industries. The average UK salary per annum according to https://www.payscale.com for a few job roles is given below. The qualification is suitable for individuals who want to gain employment in the following sectors.
  • Customer Service Manager - £28,329 per annum
  • Customer Service Supervisor - £8.00 per hour
  • customer Service Team Leader - £23,771 per annum
Other Benefits
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

Getting Started
Getting Started 00:00:00
Course Induction 00:00:00
Equity and Access Policy 00:00:00
Complaints Policy 00:00:00
Academic Appeals Policy 00:00:00
Qualification Specification
Qualification Specification – Level 3 Certificate in Principles of Customer Service 00:00:00
Awarding Body Registration
Understand the Customer Service Environment [R/507/5627]
Understand the Customer Service Environment 00:00:00
Assignment Brief 00:00:00
Principles of Business [L/507/4329]
Principles of Business – Part 1 00:00:00
Principles of Business – Part 2 00:00:00
Assignment Brief – Part 1 00:00:00
Assignment Brief – Part 2 00:00:00
Understand how to Resolve Customer’s Problems or complaints [D/507/5565]
Understand how to Resolve Customer’s Problems or complaints 00:00:00
Assignment Brief 00:00:00
☑ Submit Your Assignment
☑ Re-Submit Your Assignment
Understand Customers and Customer Retention [K/507/5634]
Understand Customers and Customer Retention 00:00:00
Assignment Brief 00:00:00
Understand How to Monitor customer Service Interactions and Feedback [M/507/5568]
Understand How to Monitor customer Service Interactions and Feedback 00:00:00
Assignment Brief 00:00:00
☑ Submit Your Assignment
☑ Re-Submit Your Assignment
Understand Equality, Diversity and Inclusion in the Workplace [K/507/4337]
Understand Equality, Diversity and Inclusion in the Workplace 00:00:00
Assignment Brief 00:00:00
Understand how to Manage Performance and Conflict in the Workplace [D/507/5646]
Understand how to Manage Performance and Conflict in the Workplace 00:00:00
Assignment Brief 00:00:00
☑ Submit Your Assignment
☑ Re-Submit Your Assignment

Course Reviews

4.3

4.3
3 ratings
  • 5 stars1
  • 4 stars2
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Impressive service

    4

    SLC has provided customer service that is impressive, and I want to recognise their efforts. The team is always on time in terms of responding to emails and answering telephone calls. I highly recommend.

  2. Precise

    4

    The course was precise and to the point. The information provided was sufficient and the content was good value for money.

  3. Tremendously helpful

    5

    I’m just starting out in a new job in the customer service sector, and taking this course has helped me in great way. I gained practical skills and knowledge which I can apply in the workplace. I’m more confident in my job role now.

£499 £329 (Inc. VAT)

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  • £499 £329
  • 365 Days
  • ,
  • Course Certificate
  • Awarded by 'NCFE CACHE'
  • 220Guided Learning Hours
  • Course Material
  • 07 Number of Modules
  • Assessment Included
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