Advanced Diploma in Customer Service at QLS Level 3
4.5( 4 REVIEWS )
367 STUDENTS
- Original price was: £139.00.£89.00Current price is: £89.00.
- 1 year
- Advanced Diploma, Level 3
- Course Certificate
- Endorsed by "Quality Licence Scheme"
- 18 Guided Learning Hours
- Course Material
- 06Number of Modules
- Assessment Included
- Course Code QLS-03766
ENDORSED BY
Overview
Customer service is not just an industry, it is an art! It is the art of providing satisfying services or assistance to customers to solve their issues. Professionals within this industry has to be well versed with the various customer service skills that are crucial for its success. Some individuals naturally have these skills, while some have to train for it, and who could be a better trainer than South London College? This comprehensive course in Level 3 Advanced Diploma in Customer Service is aimed at individuals with a basic knowledge in customer service, who wish to get into or progress within the industry.
This highly detailed course will enlighten you on the role, duties and responsibilities of customer service and its legislations. You will be guided on how to deal with customer queries and questions to create a first, good impression on them. As a customer service representative, you will have to communicate with different clients with different moods. Therefore, this course is also focused on helping you deal with them accordingly to gain their loyalty and trust.
The fundamentals of customer service will be presented through this course, along with its concepts to help you apply it effectively within the organisation. The other modules will walk you through how to build effective customer relationships, how to retain them, how to get appropriate feedbacks from customers and on many more topics that are essential in customer service. By the end of this Level 3 Advanced Diploma in Customer Service course, you will have a significant knowledge on customer service to make substantial progress within the industry.
The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Imperial Learning Ltd* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Imperial Learning Ltd* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications. Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
This Level 3 Advanced Diploma in Customer Service course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
*South London College is an approved reselling partner for Quality Licence Scheme courses under Imperial Learning Ltd
Why study Level 3 Advanced Diploma in Customer Service at South London College?
South London College offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at South London College and you will be provided with all the necessary material which includes Free CV writing pack to make your learning experience enriching and rewarding.
What Will I Learn by following the Level 3 Advanced Diploma in Customer Service?
Gain a clear understanding of the job role in customer service and how to create a first, good impression.
Understand customer service and legislation.
Learn how to deal appropriately with customer queries and questions.
Learn how to build on customer relationships and maintain them.
Understand the fundamentals of customer service and gain a thorough understanding of how to apply customer service concepts within an organisation.
Qualifying in customer service means you can work in various roles in well-paid positions and with room for career progression.
Key Features
High quality e-learning study materials.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Endorsed by Quality Licence Scheme.
Excellent customer service and administrative support.
| Who Is This Course Aimed at? |
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| Entry Requirements |
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| Access Duration |
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. Â The course is self-paced and you can complete it in stages, revisiting the lectures at any time. |
| Method of Assessment |
At the end of the Advanced Diploma in Customer Service at QLS Level 3 you will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments. |
| Certification |
Those who successfully complete the course will be issued the Advanced Diploma in Customer Service at QLS Level 3 by the Quality Licence Scheme. Course Code:Â QLS-03766 |
| Endorsed by |
The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector. The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life. Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market. |
| Progression and Career Path | On successfully completing this course, you will walk away with the knowledge and skills needed to take up on various jobs in customer service. This certificate will also help you progress in your career by putting you in line to demand for salary increments or job promotions from your employer. Given below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to PayScale,
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| Other benefits |
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Course Curriculum
| 1: Customer Service And Legislation | |||
| Customer service and legislation | |||
| Learning Outcomes & Assignment | |||
| 2: Customers And Communication In Business | |||
| Customers and Communication in Business | |||
| Learning Outcomes & Assignment | |||
| 3: Creating A Positive Impression Among The Customers | |||
| Creating a positive impression among the Customers | |||
| Learning Outcomes & Assignment | |||
| ☑ Assignment | |||
| Assignment Brief I – Advanced Diploma in Customer Service at QLS Level 3 | |||
| ☑ Submit Your Assignment | |||
| Assignment Submission – Advanced Diploma in Customer Service at QLS Level 3 | |||
| 4: Dealing With Requests, Queries And Issues | |||
| Dealing with Requests, Queries and Issues | |||
| Learning Outcomes & Assignment | |||
| 5: Customer Relationship | |||
| Customer Relationship | |||
| Learning Outcomes & Assignment | |||
| 6: Feedback And Sales | |||
| Feedback and Sales | |||
| Learning Outcomes & Assignment | |||
| ☑ Assignment | |||
| Assignment Brief II – Advanced Diploma in Customer Service at QLS Level 3 | |||
| ☑ Submit Your Assignment | |||
| Assignment Submission – Advanced Diploma in Customer Service at QLS Level 3 | |||
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Good training
The training was very good. As someone who is working in customer service, the training was very thorough and informative.
Fast and helpful
The team at SLC are not just helpful but very quick on the job. Their service is fast, which makes it easier for learners like myself with restricted time to get on with learning.
First year with SLC
I just completed my first year of learning with SLC, and I have only positive things to say about them. I hope to come back for more training and courses to enhance my education.
So far, great!
I recently started this Advanced Diploma, and so far, my experience has been nothing short of great. From the get go, I was put at ease by the professional team at SLC. I was assisted and my queries were responded to immediately. I was made to feel comfortable and the course itself has been really good.