KEY FEATURES

High quality e-learning study materials and mock exams.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefits of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
Who Is This Course Aimed at?
  • Office Administrators and Administrative Assistants
  • Receptionists
  • Individuals who are temporarily employed and want to gain administrative skills
  • Anyone who wants to learn more about Office Administration and Reception and further their career
Entry Requirements
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A qualification at level 3 or above in any discipline.
Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

Option 1 - Quality Licence Scheme Certification

At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Certification Fee (Printed Quality Licence Scheme Certificate) - £59

 

Option 2 – CPD Accredited Certificate

Learners who complete the course successful will receive a CPD Accredited Certificate.

Certification Fee (E Certificate/ PDF Copy) - £29

Certification Fee (Printed Certificate/ Hard Copy) - £39

Course Code: QLS-03802

Awarding body (Accreditation)

Quality Licence Scheme have long-established reputations for providing high quality vocational qualifications across a wide range of industries. Quality Licence Scheme combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, Quality Licence Scheme also offers qualifications for all ages and abilities all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Progression and Career Path This certificate will give your office administration and reception career the jumpstart it has always needed. You can also further expand your education with this certificate or demand for a salary increment or job promotion from your employer. Below mentioned are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to https://www.payscale.com,
  • Office Administrator – £17,456 per annum
  • Administrative Assistant – £16,910 per annum
  • Receptionist – £16,271 per annum
  • Personal Assistant – £25,139 per annum
  • Executive Assistant – £30,573 per annum
  • Receptionist / Telephone Operator – £15,821 per annum
Other benefits
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

1: Administrative Procedure
Administrative Procedure
2: Administrative Support
Administrative Support
3: Telephone Etiquette
Telephone Etiquette
4: Business Writing
Business Writing
5: Time Management
Time Management
6: Meeting Management
Meeting Management
7: Taking Meeting Minutes
Overview and Introduction
Essential Elements of Meeting Minutes
Responsibilities of a Minute Taker
Solutions to Potential Problems
Summary
8: Business Succession Planning
Business Succession Planning
9: Communication Strategies
Communication Strategies
10: Handling A Difficult Customer
Handling a Difficult Customer
11: Organisational Skills
Organisational Skills
12: Business Ethics
Business Ethics
☑ Assignment
Assignment Brief – Diploma in Office Administration and Reception Level 4
☑ Submit Your Assignment
Level 4 Assignment Submission – Quality Licence Scheme

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PRIVATE COURSE Enquire now
  • PRIVATE
  • 365 Days
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  • Course Certificate
  • Wishlist
  • Endorsed by "Quality Licence Scheme"
  • 15Guided Learning Hours
  • Course Material
  • 12 Number of Modules
  • Assessment Included
  • Course Code QLS-03802
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