Diploma in Customer Service - Level 4
Overview
Customer service is a very crucial aspect of an organisation that is sought by every single customer. Organisations have started to largely invest their money and efforts to establish a strong customer service department within their organisation, which is why it has turned into a booming industry with plenty of employment opportunities. If you too want to get into this industry or wish to make some progression in your career, this course is a great way get going, given you have a recognised qualification at level 3 or above in a related disciple.
This course starts off with the fundamental aspects of customer service to guide you on how to apply it within a business environment. This comprehensive course will then build your knowledge on how to improve your communication process, how to continuously refine your customer service strategy and on how to how to implement a successful customer service plan in any industry that you work in, all the presenting you with great customer service tips and tricks that are used by professional around the world.
Customers are the key in customer service. Therefore, the course curriculum will also touch on the basics of handling customers in a courteous and friendly way to strengthen relationships with them. You will also get to delve into the customer service environment of an organsiation and on how important it is for you to manage and avoid conflicts in the workplace so that it does not negatively impact the staff performance and productivity.
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
*South London College is an approved reselling partner for ABC Awards courses under Global Edulink
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
Why study at Global Edulink?
Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.
What Will I Learn?
KEY FEATURES
High quality e-learning study materials and mock exams.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefits of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
| Who Is This Course Aimed at? |
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| Entry Requirements |
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| Access Duration | The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time. |
| Method of Assessment | This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments. |
| Certification |
Option 1 - ABC Awards Certification Successful learners will receive an Endorsed ABC Awards Accredited Certificate issued by ABC Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course). Certification Fee (Printed ABC Awards Certificate) - £59 Option 2 – CPD Accredited Certificate Learners who complete the course successful will receive a CPD Accredited Certificate. Certification Fee (E Certificate/ PDF Copy) - £29 Certification Fee (Printed Certificate/ Hard Copy) - £39 Course Code: QLS-03792 |
| Awarding body (Accreditation) | ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers. Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK. |
| Progression and Career Path |
On the successful completion of this course, you will be eligible to work for a number of jobs in customer service. You can also use this certificate to wave your way through to the job promotion or higher pay you have been wishing for. Listed below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to https://www.payscale.com,
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| Other benefits |
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Course Curriculum
| 1: Customer Service Environment | |||
| Customer Service Environment | 00:00:00 | ||
| 2: Principles Of Business | |||
| Principles of Business- Part I | 00:00:00 | ||
| Principles of Business- Part II | 00:00:00 | ||
| 3: Resolving Customer’s Problems Or Complaints | |||
| Resolving Customer’s Problems or Complaints | 00:00:00 | ||
| 4: Customers And Customer Retention | |||
| Customers and Customer Retention | 00:00:00 | ||
| 5: Monitor Customer Service Interactions And Feedback | |||
| Monitor Customer Service Interactions and Feedback | 00:00:00 | ||
| 6: Equality, Diversity And Inclusion In The Workplace | |||
| Equality, Diversity and Inclusion in The Workplace | 00:00:00 | ||
| 7: Manage Performance And Conflict In The Workplace | |||
| Manage Performance and Conflict in The Workplace | 00:00:00 | ||
| ☑ Assignment | |||
| Assignment Brief – Diploma in Customer Service Level 4 | 00:00:00 | ||
| ☑ Submit Your Assignment | |||
| Level 4 Assignment Submission – ABC Awards | 00:00:00 | ||
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