Overview
Customer service is a very crucial aspect of an organisation that is sought by every single customer. Organisations have started to largely invest their money and efforts to establish a strong customer service department within their organisation, which is why it has turned into a booming industry with plenty of employment opportunities. If you too want to get into this industry or wish to make some progression in your career, this course is a great way get going, given you have a qualification at level 3 or above in a related disciple.
This course starts off with the fundamental aspects of customer service to guide you on how to apply it within a business environment. This comprehensive course will then build your knowledge on how to improve your communication process, how to continuously refine your customer service strategy and on how to how to implement a successful customer service plan in any industry that you work in, all the presenting you with great customer service tips and tricks that are used by professional around the world.
Customers are the key in customer service. Therefore, the course curriculum will also touch on the basics of handling customers in a courteous and friendly way to strengthen relationships with them. You will also get to delve into the customer service environment of an organsiation and on how important it is for you to manage and avoid conflicts in the workplace so that it does not negatively impact the staff performance and productivity.
The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications. Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
*South London College is an approved reselling partner for Quality Licence Scheme courses under Global Edulink
Why study at South London College?
South London College offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at South London College and you will be provided with all the necessary material which includes Free CV writing pack to make your learning experience enriching and rewarding.
What Will I Learn?
Gain a clear understanding of the fundament aspects of customer service and apply them within your business environment.
Improve your communication process and how to effectively communicate with customers.
Learn how to continuously refine your customer service strategy in order to achieve the best possible outcome.
Learn how to implement a successful customer service plan in any industry that you work in.
Learn how enhance your customer service relationship with your current and potential customers.
Learn how to manage conflict in the workplace and ensure it doesn’t negatively impact staff performance.
Key Features
High quality e-learning study materials.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Endorsed by Quality Licence Scheme.
Excellent customer service and administrative support.
| Who Is This Course Aimed at? |
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| Entry Requirements |
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| Access Duration | The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time. |
| Method of Assessment | This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments. |
| Certification |
Option 1 - Quality Licence Scheme Certification At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course). Certification Fee (Printed Quality Licence Scheme Certificate) - £59 Option 2 – CPD Accredited Certificate Learners who complete the course successful will receive a CPD Accredited Certificate. Certification Fee (E Certificate/ PDF Copy) - £29 Certification Fee (Printed Certificate/ Hard Copy) - £39 Course Code: QLS-03792 |
| Endorsed by |
The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector. The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life. Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market. |
| Progression and Career Path |
On the successful completion of this course, you will be eligible to work for a number of jobs in customer service. You can also use this certificate to wave your way through to the job promotion or higher pay you have been wishing for. Listed below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to https://www.payscale.com,
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| Other benefits |
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Course Curriculum
| 1: Customer Service Environment | |||
| Customer Service Environment | |||
| 2: Principles Of Business | |||
| Principles of Business- Part I | |||
| Principles of Business- Part II | |||
| 3: Resolving Customer’s Problems Or Complaints | |||
| Resolving Customer’s Problems or Complaints | |||
| 4: Customers And Customer Retention | |||
| Customers and Customer Retention | |||
| 5: Monitor Customer Service Interactions And Feedback | |||
| Monitor Customer Service Interactions and Feedback | |||
| 6: Equality, Diversity And Inclusion In The Workplace | |||
| Equality, Diversity and Inclusion in The Workplace | |||
| 7: Manage Performance And Conflict In The Workplace | |||
| Manage Performance and Conflict in The Workplace | |||
| ☑ Assignment | |||
| Assignment Brief – Diploma in Customer Service at QLS Level 4 | |||
| ☑ Submit Your Assignment | |||
| Level 4 Assignment Submission – Quality Licence Scheme | |||
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