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Who is this course for?
  • Managers
  • Professionals looking to advance in their current career path
Entry Requirements
  • Learners should be over the age of 16
  • Have a basic understanding of English and ICT
Access Duration The course will be delivered directly to you, and from the date you joined the course you have 12 months of access to the online learning platform. The course is self-paced, and you can complete it in stages at any time.
Method of Assessment In order to complete the course ‘Commercial Awareness’ successfully, learners will take an online multiple-choice question assessment. This online multiple choice question test is marked automatically, so you will receive an instant grade and know whether you have passed the course.
Certification Those who successfully complete the course will be awarded a Certificate of “Workplace Behaviour - Self-Management” endorsed by Pearson. It will make you valuable, and your motivation at gaining new skills will be recognised.
Awarding body (Accreditation)

Pearson is an internationally recognised qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in an enterprise.

Progression and Career Path Once you successfully complete ‘Negotiation and Influencing’ you will gain an accredited qualification that will prove your skills and expertise in the subject matter. With this qualification, you can further expand your knowledge by studying related courses on this subject, or you can go onto get a promotion or salary increment in your current job role.
Module Overview  

Business and Customer Awareness

This is a key employability skill in the market today. It is attributed as being essential by employers in your ability to understand what makes organisations successful.

Competitive and Market Analysis

This is all about finding ways to flag your competitor. This is an important step in business development. You will learn to evaluate the strengths and weaknesses of competitors.

How to be Customer Driven

How do you build a customer-driven organisation? By keeping your customers happy, building experiences that are satisfying and understanding that customer agenda is essential to the success of an organisation.


Course Curriculum

Business and Customer Awareness
An understanding of the business related to its market or sector 00:00:00
What your unique skills are that the organisation needs to meet its goals 00:00:00
You will demonstrate your understanding of how organisations are structured 00:00:00
Business and Customer Awareness – Video & Quiz 00:00:00
Competitive and Market Analysis
Learn to study the market trend 00:00:00
Understand the strategy of your current and potential competitors 00:00:00
Develop a strategy for your own organisational growth 00:00:00
Learn to anticipate upcoming opportunities 00:00:00
Competitive and Market Analysis – Video & Quiz 00:00:00
How to be Customer Driven
Learn to foster positive customer experience in the customer journey 00:00:00
Learn to acquire and retain customers 00:00:00
Have a customer-driven value 00:00:00
How to be Customer Driven – Video & Quiz 00:00:00


4 ratings
  • 5 stars2
  • 4 stars2
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Loved the content


    The course content is very theoretical but packed with very applicable information. This course provides you with an introduction and understanding of how to concentrate on important business concerns that are necessary to sustain your position as a more commercially oriented professional.

  2. Good concepts


    Good explanation of concepts and great examples of how to apply the ideas in real life.

  3. Nice course


    This course provides valuable practical advice

  4. Really good


    Learners the ability to think in terms of a real world

£299 £149 (Inc. VAT)

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