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Advanced Diploma in Customer Service at QLS Level 3

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362 STUDENTS
  • PRIVATE
  • 365 Days
  • ,
  • Course Certificate
  • Endorsed by "Quality Licence Scheme"
  • 18 Guided Learning Hours
  • Course Material
  • 06Number of Modules
  • Assessment Included
  • Course Code QLS-03766
ACCREDITED BY

Key Features

High quality e-learning study materials and mock exams.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Recognized Accredited Qualification.
Excellent customer service and administrative support.
Who Is This Course Aimed at?
  • Customer Care Personnel
  • Customer Service Managers
  • Anyone who wants to learn more about Customer Service and further their career
Entry Requirements
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A qualification at level 2 or above in any discipline.
Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

At the end of the Advanced Diploma in Customer Service at QLS Level 3 you will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

Option 1 - Quality Licence Scheme Certification

At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Certification Fee (Printed Quality Licence Scheme Certificate) - £49

 

Option 2 – CPD Accredited Certificate

Learners who complete the course successful will receive a CPD Acredited Certificate.

Certification Fee (E Certificate/ PDF Copy) - £29

Certification Fee (Printed Certificate/ Hard Copy) - £39

Course Code: QLS-03766

Endorsed by

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

Progression and Career Path On successfully completing this course, you will walk away with the knowledge and skills needed to take up on various jobs in customer service. This certificate will also help you progress in your career by putting you in line to demand for salary increments or job promotions from your employer. Given below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to https://www.payscale.com,  
  • Customer Service Sales Associate – £19,890 per annum
  • Customer Service Coordinator – £19,986 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum
Other benefits
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

1: Customer Service And Legislation
Customer service and legislation
2: Customers And Communication In Business
Customers and Communication in Business
3: Creating A Positive Impression Among The Customers
Creating a positive impression among the Customers
4: Dealing With Requests, Queries And Issues
Dealing with Requests, Queries and Issues
5: Customer Relationship
Customer Relationship
6: Feedback And Sales
Feedback and Sales
☑ Assignment
Assignment Brief – Advanced Diploma in Customer Service Level 3
☑ Submit Your Assignment
Level 3 Assignment Submission – Quality Licence Scheme

N.A

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