Principles of Communication and Relationship Management

4.5( 4 REVIEWS )
  • £149.00
  • 365 Days
  • Course Certificate
  • Awarded By Pearson
  • 09Guided Learning Hours
  • 08 Number of Modules
  • Course Material

Key Features

High quality e-learning study materials.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Recognized Accredited Qualification.
Excellent customer service and administrative support.
Who Is This Course Aimed at?
  • Aspiring Managers
  • Business Professionals
  • Individuals in top management positions
  • Leaders
Entry Requirements
  • All learners should be over the age of 16 and have a basic understanding of Maths, English and ICT.
  • A sound educational background is an advantage.
Access Duration You will have 12 months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.
Method of Assessment In order to complete the Principles of Communication and Relationship Management, learners will take an online multiple choice questions assessment test. This online multiple choice questions assessment test is marked automatically so that you will receive an instant grade and know whether you have passed the course.
Certification Those who successfully complete the course will be awarded an e-certificate of “Principles of Communication and Relationship Management” endorsed by Pearson. It will make you valuable, and your motivation at gaining new skills will be recognised.
Awarding body (Accreditation)

Pearson Education is a British-owned education publishing and assessment service to schools and corporations, as well for students directly. The company is with more than 22,500 employees operating in 70 countries. They provide content, assessment and digital services to learners, educational institutions, employers, governments and other partners globally. They are committed to helping equip learners with the skills they need to enhance their employability prospects and to succeed in the changing world of work.

Progression and Career Path

Once you qualify in the Principles of Communication and Relationship Management, you will gain an accredited qualification that will demonstrate your expertise in effective communication. You can use this certificate as a foundation to study further in the subject or to build on your soft skills and progress in your choice of career. You will be recognised for your skills in facilitating cross-team relationships. Given below are job roles you can land with this certification.

  • Manager
  • Business Professional
  • Company Leader

Course Curriculum

1: Successful Communication
Communication Methods and Formats
Communication Process and Communication Channels
Choosing the Right Communication Method
Barriers to Good Communication and How to Overcome Them
Impacts of Ineffective Communication
2: Chairing Meetings
Organising Meetings
Chairing Meetings and Monitoring Outcomes
3: Difficult Conversations
Holding Challenging Conversations
Raising Concerns and Whistleblowing
4: Emotional Intelligence
Using Emotional Intelligence Effectively in the Workplace
5: Stakeholder Management
What is Stakeholder Management?
Influencing Stakeholders
6: Managing Conflict
Types of Conflict and Consequences
Techniques for Managing Conflict
7: Cross-Team Collaboration
Facilitating Cross-team Relationships
Why Collaborate?
8: Negotiating and Influencing
How to Negotiate Effectively
Stages of Negotiation
Negotiation Strategies and Techniques
Influence in Action
Negotiating without Conflict
Being Assertive


4 ratings
  • 5 stars2
  • 4 stars2
  • 3 stars0
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  • 1 stars0
  1. Gene Phillips December 21, 2020


    The course was comprehensive and gave me a thorough understanding of how to choose the right communication methods.

  2. Jackie Hamilton October 10, 2020

    Ideally suited

    I was very interested in taking a course in communication and relationship management and was looking for a reliable online provider and after much research came across South London College.

  3. Tanner Hunter August 05, 2020

    Outstanding support

    I received outstanding support right from the start. They were friendly and flexible, ensuring that I had everything I needed to proceed with the course.

  4. Haiden Parker August 05, 2020

    Very informative

    This course focused on the communication process and communication channels. It was beneficial to me as someone who works as a relationship manager. There was a wealth of information and the basic fundamentals of successful communication.

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