Principles of Communication and Relationship Management
Overview
Effective communication is an essential component of a successful organisation. The Principles of Communication and Relationship Management will teach learners why miscommunication is prevalent in an organisation and how to make it a successful component in relationship management. A manage must effectively learn to use multiple communications channels and methods to achieve organisational objectives. The course will emphasise on influencing during negotiation, the stages of negotiation, being assertive and how to become an effective negotiator. Soft skills are central to the smooth functioning of an organisation and many enterprises encourage employees to have the right combination of both. It is no longer sufficient to be skilled or to have expertise in a particular area or field.
The programme is extensive and will cover key modules such as communication methods and formats, organising and chairing meetings, influencing stakeholders, understanding emotional intelligence and managing conflicts and consequences. Each module is discussed thoroughly to ensure learners gain an in-depth understanding of the subject matter.
The Principles of Communication and Relationship Management is highly beneficial to individuals working in management positions. The course will get you acquainted with the ability to negotiate effectively. Getting qualified will further improve your opportunities of career progression, and having this certification on your resume will demonstrate to employers that you have expanded your soft skills and expertise in this area. You will gain an in-depth knowledge of transferable skills and personal behaviours and why gaining them makes you a marketable candidate to leading enterprises.
Pearson Education is a British-owned education publishing and assessment service to schools and corporations, as well for students directly. The company is with more than 22,500 employees operating in 70 countries. They provide content, assessment and digital services to learners, educational institutions, employers, governments and other partners globally. They are committed to helping equip learners with the skills they need to enhance their employability prospects and to succeed in the changing world of work.
What Will I Learn?
KEY FEATURES
| Who Is This Course Aimed at? |
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| Entry Requirements |
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| Access Duration | You will have 12 months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time. |
| Method of Assessment | In order to complete the Principles of Communication and Relationship Management, learners will take an online multiple choice questions assessment test. This online multiple choice questions assessment test is marked automatically so that you will receive an instant grade and know whether you have passed the course. |
| Certification | Those who successfully complete the course will be awarded an e-certificate of “Principles of Communication and Relationship Management” endorsed by Pearson. It will make you valuable, and your motivation at gaining new skills will be recognised. |
| Awarding body (Accreditation) |
Pearson Education is a British-owned education publishing and assessment service to schools and corporations, as well for students directly. The company is with more than 22,500 employees operating in 70 countries. They provide content, assessment and digital services to learners, educational institutions, employers, governments and other partners globally. They are committed to helping equip learners with the skills they need to enhance their employability prospects and to succeed in the changing world of work. |
| Progression and Career Path |
Once you qualify in the Principles of Communication and Relationship Management, you will gain an accredited qualification that will demonstrate your expertise in effective communication. You can use this certificate as a foundation to study further in the subject or to build on your soft skills and progress in your choice of career. You will be recognised for your skills in facilitating cross-team relationships. Given below are job roles you can land with this certification.
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Course Curriculum
| 1: Successful Communication | |||
| Communication Methods and Formats | |||
| Communication Process and Communication Channels | |||
| Choosing the Right Communication Method | |||
| Barriers to Good Communication and How to Overcome Them | |||
| Impacts of Ineffective Communication | |||
| 2: Chairing Meetings | |||
| Organising Meetings | |||
| Chairing Meetings and Monitoring Outcomes | |||
| 3: Difficult Conversations | |||
| Holding Challenging Conversations | |||
| Raising Concerns and Whistleblowing | |||
| 4: Emotional Intelligence | |||
| Using Emotional Intelligence Effectively in the Workplace | |||
| 5: Stakeholder Management | |||
| What is Stakeholder Management? | |||
| Influencing Stakeholders | |||
| 6: Managing Conflict | |||
| Types of Conflict and Consequences | |||
| Techniques for Managing Conflict | |||
| 7: Cross-Team Collaboration | |||
| Facilitating Cross-team Relationships | |||
| Why Collaborate? | |||
| 8: Negotiating and Influencing | |||
| How to Negotiate Effectively | |||
| Stages of Negotiation | |||
| Negotiation Strategies and Techniques | |||
| Influence in Action | |||
| Negotiating without Conflict | |||
| Being Assertive | |||
Knowledge-worthy
The course was comprehensive and gave me a thorough understanding of how to choose the right communication methods.
Ideally suited
I was very interested in taking a course in communication and relationship management and was looking for a reliable online provider and after much research came across South London College.
Outstanding support
I received outstanding support right from the start. They were friendly and flexible, ensuring that I had everything I needed to proceed with the course.