Diploma in Customer Service and Opera PMS Software Training - Level 3
Overview
Learn all what it takes to be a successful receptionist or a front office professional by enrolling in this highly detailed course in Diploma in Customer Service and Opera PMS software Training – Level 3. This course is a complete guide that will not only educate you on the hotel/hospitality industry’s customer service, but will also get you up to speed with the most popular Opera PMS hotel software. This accredited certification is a guaranteed way to get into the hotel/hospitality industry, provided you own a recognised qualification at level 3 or above in a related disciple to enroll in this course.
Customer service is all about answering customer questions or solving customer issues with regards to purchases. Therefore, this course aims to improve your communication skills to solve customer issues and to gain the trust and loyalty of the customers. You will also understand how to improve the relationship with your customers and on how to ask for feedbacks and reviews on the service provided to them. This way you will realise the quality of your service and the areas that need improvement.
Many of the course modules will discuss about the Opera PMS hotel software and its functionality. Our tutors will enlighten you on its importance in the hotel/hospitality industry and on how to work with it to derive maximum benefits. This course will also help you develop various skills such as customer booking, reservation, check-in, check-out and many more that are needed to work in the front office of a hotel/establishment. By the time you are done with this course, you will possess everything needed to get into or progress substantially within the hotel/hospitality industry.
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
*South London College is an approved reselling partner for ABC Awards courses under Global Edulink
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
Why study at South London College?
South London College offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at South London College and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.
What Will I Learn?
KEY FEATURES
High quality e-learning study materials and mock exams.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefits of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
| Who Is This Course Aimed at? |
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| Entry Requirements |
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| Access Duration |
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time. |
| Method of Assessment |
This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments. |
| Certification |
Option 1 - ABC Awards Certification Successful learners will receive an Endorsed ABC Awards Accredited Certificate issued by ABC Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course). Certification Fee (Printed ABC Awards Certificate) - £49 Option 2 – CPD Accredited Certificate Learners who complete the course successful will receive a CPD Accredited Certificate. Certification Fee (E Certificate/ PDF Copy) - £29 Certification Fee (Printed Certificate/ Hard Copy) - £39 Course Code: QLS-03793 |
| Awarding body (Accreditation) |
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers. Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK. |
| Progression and Career Path |
This certificate will improve your skills for various jobs in the hotel and customer service industry. You can also use this certificate to follow up on the more advanced courses or to move ahead in the industry. Below mentioned are few of the jobs this certificate will be worthwhile in, along with the average UK salary per annum according to https://www.payscale.com,
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| Other benefits |
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Course Curriculum
| 1: Customer Service And Legislation | |||
| Introduction | 00:00:00 | ||
| Customer service and legislation – I | 00:00:00 | ||
| Customer service and legislation – II | 00:00:00 | ||
| Learning outcome | 00:00:00 | ||
| 2: Customers And Communication In Business | |||
| Customers and Communication in Business – I | 00:00:00 | ||
| Customers and Communication in Business – II | 00:00:00 | ||
| Learning outcome | 00:00:00 | ||
| 3: Creating A Positive Impression Among The Customers | |||
| Creating a positive impression among the Customers – I | 00:00:00 | ||
| Creating a positive impression among the Customers – II | 00:00:00 | ||
| Learning outcome | 00:00:00 | ||
| 4: Dealing With Requests, Queries And Issues | |||
| Dealing with Requests, Queries and Issues – I | 00:00:00 | ||
| Dealing with Requests, Queries and Issues – II | 00:00:00 | ||
| Learning outcome | 00:00:00 | ||
| 5: Customer Relationship | |||
| Customer Relationship – I | 00:00:00 | ||
| Customer Relationship – II | 00:00:00 | ||
| Learning outcome | 00:00:00 | ||
| 6: Feedback And Sales | |||
| Feedback and Sales – I | 00:00:00 | ||
| Feedback and Sales – II | 00:00:00 | ||
| Learning outcome | 00:00:00 | ||
| ☑ Assignment | |||
| Assignment Brief – Diploma in Customer Service and Opera PMS Software Training Level 3 | 00:00:00 | ||
| ☑ Submit Your Assignment | |||
| Level 3 Assignment Submission – ABC Awards | 00:00:00 | ||
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