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KEY FEATURES

High quality e-learning study materials and mock exams.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefits of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
 
Who Is This Course Aimed at?
  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service
Entry Requirements
  • At least six months to one year of work related experience
  • A recognised qualification at certificate level
  • Team Leaders and Supervisors are eligible to take this course
  • Students looking to have a career in customer service management
Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

Option 1 - Quality Licence Scheme Certification

At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Certification Fee (Printed Quality Licence Scheme Certificate) - £49

 

Option 2 – CPD Accredited Certificate

Learners who complete the course successful will receive a CPD Accredited Certificate.

Certification Fee (E Certificate/ PDF Copy) - £29

Certification Fee (Printed Certificate/ Hard Copy) - £39

Course Code: QLS-03793

Awarding body (Accreditation)

Quality Licence Scheme have long-established reputations for providing high quality vocational qualifications across a wide range of industries. Quality Licence Scheme combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, Quality Licence Scheme also offers qualifications for all ages and abilities all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Progression and Career Path

This certificate will improve your skills for various jobs in the hotel and customer service industry. You can also use this certificate to follow up on the more advanced courses or to move ahead in the industry. Below mentioned are few of the jobs this certificate will be worthwhile in, along with the average UK salary per annum according to https://www.payscale.com,

  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum
  • Hotel Floor Manager – £20,753 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Hotel Receptionist – £16,116 per annum
Other benefits
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

1: Customer Service And Legislation
Introduction
Customer service and legislation
Learning outcome
2: Customers And Communication In Business
Customers and Communication in Business
Learning outcome
3: Creating A Positive Impression Among The Customers
Creating a positive impression among the Customers
Learning outcome
4: Dealing With Requests, Queries And Issues
Dealing with Requests, Queries and Issues
Learning outcome
5: Customer Relationship
Customer Relationship
Learning outcome
6: Feedback And Sales
Feedback and Sales
Learning outcome
☑ Assignment
Assignment Brief – Diploma in Customer Service and Opera PMS Software Training Level 3
☑ Submit Your Assignment
Level 3 Assignment Submission – Quality Licence Scheme

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  • PRIVATE
  • 365 Days
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  • Course Certificate
  • Wishlist
  • Endorsed by "Quality Licence Scheme"
  • 35Guided Learning Hours
  • Course Material
  • 06 Number of Modules
  • Assessment Included
  • Course Code QLS-03793
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