Who Is This Course Aimed at? Individuals aspiring to work in middle management roles, and advance in their careers
Entry Requirements
  • Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy.
  • A sound educational background is recommended
Access Duration The course will be delivered directly to you, and from the date you joined the course you have 12 months of access to the online learning platform. The course is self-paced, and you can complete it in stages at any time.
Method of Assessment This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Option 1 - Quality Licence Scheme Certification

At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Certification Fee (Printed Quality Licence Scheme Certificate) - £59


Option 2 – CPD Accredited Certificate

Learners who complete the course successful will receive a CPD Accredited Certificate.

Certification Fee (E Certificate/ PDF Copy) - £29

Certification Fee (Printed Certificate/ Hard Copy) - £39

Awarding body (Accreditation)

Quality Licence Scheme have long-established reputations for providing high quality vocational qualifications across a wide range of industries. Quality Licence Scheme combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, Quality Licence Scheme also offers qualifications for all ages and abilities all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Progression and Career Path

Once you successfully complete the course, you will gain a qualification that will prove your skills and expertise in the subject matter. With this qualification, you can further expand your knowledge by studying related courses on this subject, or you can go onto getting a promotion or salary increment in your current job role. Below given are a few of the jobs this certificate will help you in, along with the average UK salary per annum according to

  • Project Manager – Earn from £38k up to £65k per annum
  • Management Accountant – Earn from £30k up to £49k per annum
  • Business Development Manager – Earn from £40k up to £74k per annum
  • HR Manager – Earn from £4k up to £55k per annum

Course Curriculum

1: The Business Environment
The Business Environment
Types of Organisations and Their Purposes
The Purposes of Different Types of Organisations
The Responsibilities of Organisations
The structure of organisations
The different types of structures
The functions of different departments
Impact of the market environment
The impact of supply and demand
Organisational impact caused by possibly planned marketplace interventions
Nature of the national environment
2: Resource Management
Resource Management
Key features of resource management
Importance of the effective use of physical resources
How to use human resources
How to review the effective use of resources
3: Communication Skills for Business
Communication Skills for Business
Internal communication occurs within organisations
Factors of effective communications
Present oral information effectively
Effective communication in writing
Review own written communication
4: People in Organisations
People in Organisations
Communication practices within organisations
Effective teamwork
Issues associated with remote working
The Leadership Styles for Remote Working
Organisations monitor and support people in the workplace
5: Corporate Social Responsibility
Corporate Social Responsibility
Corporate social responsibility issues
Impact of their policy on stakeholders
Recommendations for responsible business practice
6: Administrative Services
Administrative Services
Implementation of organisational systems
How to support meetings and events
Importance of effective communications
7: Customer Relationship Management
Customer relationship management in business
How good customer relationship management is achieved
Loyalty schemes
Plan improvements
8: Business Ethics
Business Ethics
Different ethical perspectives in business
Theoretical ethical approaches
Types of business ethics
The ethical issues which can affect the operational activities
Ethics in workplace relationships
How to Improve Business Ethics
☑ Assignment
☑ Submit Your Assignment


4 ratings
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  1. Enjoying Course

    I enjoyed learning about functions of different departments and it’s inter relationships and the impact of the market environment on organisations.

  2. Enjoyed the learning

    This course met my expectations. I enjoyed learning about the importance of effective communications in providing administrative services and different ethical perspectives in business.

  3. Wonderful course

    A wonderful Informative and effective course for those who want to learn or improve communications in providing effective administrative Services. Very useful if you haven’t studied business management or any relevant subjects.

  4. Very nice course

    It is a very nice course for me, it not only teach me some solutions of problem solving and decision-making, but also help me to clear cleared my minds in dealing with problem.

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  • £10.00
  • 365 Days
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  • Course Certificate
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  • Endorsed by "Quality Licence Scheme"
  • 350Guided Learning Hours
  • Course Material
  • 08 Number of Modules
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